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            Business ProfileClosets By Design

            Closet Organizers
            BBB accredited business

            Contact Information

            4580 Atlantic Ave

            Raleigh, NC 27604

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            Email this Business
            (919) 850-9030

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            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/2015

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Closets By Design offers customized organization for closets in homes including media rooms, garages, home offices, pantries, etc.

            Business Details

            Location of This Business
            4580 Atlantic Ave, Raleigh, NC 27604
            Email this Business
            BBB File Opened:
            1/21/2003
            Years in Business:
            22
            Business Started:
            5/1/2002
            Business Incorporated:
            5/21/2002
            Accredited Since:
            10/1/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Chantale's Custom Design, LLC
            Business Management
            • Ms. Chantale Persinger, President
            Contact Information

            Principal

            • Ms. Chantale Persinger, President

            Customer Contact

            • Ms. Chantale Persinger, President
            Additional Contact Information

            Fax Numbers

            • (919) 850-9053
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We had a closet done by Closets By Design in 2021 which came with a "lifetime warranty". We have an issue with a broken rail on one of the drawers. We called and we told we had to pay $75 to get it fixed. We paid this 6/13/2023 and have called back several times to try to resolve this issue. Everyone is always so nice when you call, but no one calls back to schedule this repair. I either want my $75 back and I will have a local cabinet company repair it and then submit for reimbursement or I would like someone to come fix the broken drawer.
            Read More
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ethel H

            12/12/2023

            The integrity and dishonesty of this company is totally unprofessional as well as unacceptable. Communication is equally unprofessional and unacceptable. Phone calls are not returned. I would not recommend using this business fir your closet makeover needs. Once they get your money, their professionalism ceases abd you are left with little recourse.

            Closets By Design Response

            12/13/2023

            We appreciate you taking the time to provide your review and feedback, *****. Our customer service **** will be reaching out to you via phone and email.

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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