Customer ReviewsforState Employees Credit Union

I hate the fact I had to give them a star at all. I called in to have cards replaced. A Credit Card and 2 Debit cards. I recently bought a house so I asked specifically for the cards to be mailed to the ************************* in *********. Please help me understand why the person who took my request sent the 2 debit cards to the branch as requested. The genius sent the Credit Card to my old address. Then updated my address in the system yet still sent the credit card to the old address. Please help me understand why? As of tomorrow that request would be 4 weeks old but still no credit card. By this point I've called the bank several times. By now I have all kinds of late fees for my bills set up on auto pay, my daughter cant log into her school account because it's now suspended due to non payment. Bills are in danger of being disconnected. I called and asked to speak to a supervisor because the only option I'm being offered in a 2-3 turn around time frame. These representative need more training. These supervisors need to make sure the representatives understand how their mistakes affect customers lives. The options I was offered only benefit the bank charging me more interest for a cash advance. They need more options,products and services available for the customers. I see why a lot of people on social media have gone to Navy Federal. At least they have integrity,products and services for the customers. I'm so glad this is not the only banking institution I patronize with. After speaking to the supervisor was no better than the person who transferred me to her. She was not very knowledgeable about additional options. None of them seemed to care about how I've been treated.

Very poor business. The customer service. The lack of knowledge. The lack of consumer rights. The poor ability to help their customers. Yuck. I purchased a car. I was told that due to the pandemic they were allowing us to refinance. I did so, and then my car was stolen. My ************* was voided due to it being a new contract. I was held responsible for the remainder of the car even though they REQUIRED I sign up for GAP. And LITERALLY OFFERED the refinance (deferred payment) option. The company doesnt follow its own rules and its customers have to feel the blunt of their recklessness.

Not sure if its new management or not, but it was shady as h*** I was charged a NSF fee and they declined a payment I had coming out of my account despite the money being in my account to cover it. I called customer service and was told that despite the funds being shown as available in my account they could only be drawn out at an atm at the time and not used to pay electronic drafts. At no point did they indicate the funds in my account could not be used for electronic drafts despite their own mobile app saying my funds were available from my paycheck. The math ain't mathing.

Tried to send wire transfer 2 days ago. Received a call today asking for further details about my wire purposes. ******* for a purchase and they have held my business up! This is ridiculous harassment and policing by bank! Send my money when and where I ask! If I have an nda with a client then for one I'm not at liberty to disclose the business. Secondly this is 3600! Not 3 mil! I am withdrawing my funds and closing account!! Unnecessary inconvenience for sending a couple thousand dollars.

They charged me a NSF fee every month and declined the transaction even though there was money in my account when they payment tried to post. When I called the only thing they could over me was to put overdraft on my account which I didnt want. I expressed my frustration and wanting to close my account and they didnt try to stop me or treat me like a valued customer.

Best customer service and truly cares for its members! Convenient locations and variety of financial products available.

12-04-2023 I was sent a letter stating that a gift card I purchased in 2021 had a balance and to call the SECU to find out the balance. NO ONE answers the phone number provided. I went to my closet SECU bank. I was told that, OOPS, there was a glitch in the system and the **** cards can't be used. I asked how I can get my money back. The letter had the last four digits of the **** card. After numerous follow-**** I was told...too bad. So millions of SECU members have purchsed cards, there are outstanding balances and someone or individuals are stealong our money.

Was told by representative that if I mobile deposited a check for ******* it would be available the next day. It was a check for a loan from **************** I was buying a car the next day from a personal add. Well needles to say that was a lie. They put a 4 day hold on the check. looking to take my money else where. Been with them way over 15yrs.

I have been a member for over 10 years! I purchased a vehicle, was ALWAYS on time. (I also have a paid off loan) I was able to trade it and finance my current vehicle in 2018, and was always on time because I had direct deposit and auto draft every month. Covid hit, I lost my job and fell behind. I asked for an extension twice. Given the extension, and long story short, after the hit I took from covid, and being a loyal on time payer, I'm now in collections, my credit report shows 60 days past due, and they give 0 cares. Smh

Had extremely difficult time depositing a check with the banks moble deposit system and the service I received from the branch trying to resolve this matter was poor. I HAD TO MAIL THE CHECK IN SO IT COUlD BE DEPOSITED.