Business ProfileforState Employees Credit Union

I hate the fact I had to give them a star at all. I called in to have cards replaced. A Credit Card and 2 Debit cards. I recently bought a house so I asked specifically for the cards to be mailed to the ************************* in *********. Please help me understand why the person who took my request sent the 2 debit cards to the branch as requested. The genius sent the Credit Card to my old address. Then updated my address in the system yet still sent the credit card to the old address. Please help me understand why? As of tomorrow that request would be 4 weeks old but still no credit card. By this point I've called the bank several times. By now I have all kinds of late fees for my bills set up on auto pay, my daughter cant log into her school account because it's now suspended due to non payment. Bills are in danger of being disconnected. I called and asked to speak to a supervisor because the only option I'm being offered in a 2-3 turn around time frame. These representative need more training. These supervisors need to make sure the representatives understand how their mistakes affect customers lives. The options I was offered only benefit the bank charging me more interest for a cash advance. They need more options,products and services available for the customers. I see why a lot of people on social media have gone to Navy Federal. At least they have integrity,products and services for the customers. I'm so glad this is not the only banking institution I patronize with. After speaking to the supervisor was no better than the person who transferred me to her. She was not very knowledgeable about additional options. None of them seemed to care about how I've been treated.