Business ProfileforMiracle Movers Raleigh

Miracle Movers did very little to ensure that the items moved on and off the truck were wrapped properly and secured. On their website, it states states We Guarantee that all your belongings are securely wrapped before we move a single item. This was not performed on some of our major furniture items where our furniture was nicked, scratched, and pieces were missing. We understand that during a move pieces of furniture will be inadvertently damaged but what happened to our dining room is inexcusable. When the dining table that was passed down to me from my mother was taken off the truck on May 25th there was a large scratch on the table and multiple scuff marks. I immediately saw the damage and asked the movers what had happened. I was told that they were moving boxes and other items over the table causing the damage. When they brought the table inside, we could clearly see it was not wrapped or protected like the other furniture items. I asked if there was a cover over the table to protect it when moving boxes over it and was told that they did not do this. This is very negligent of the movers not to care for this piece of furniture properly, as it should have been carefully wrapped/covered with the legs removed like the other tables that we had moved. We filed a claim and were offered a ridiculously low amount to cover the repairs for the dining and the other damaged items. We emailed the company back and stated our case about the dining room damage and requested reimbursement to restore the table to its pre-move condition. I have called over six times requesting to speak with a manager or an individual within the claims department without any follow-up. Each time I called, I was told that a manager or a claims department representative would contact me that day or the next. No one has replied to my calls.