Business ProfileforThe Preiss Company

I had lived in the same unit of the ************************* in **********, **, for 3 years, my lease starting in August of 2021. Upon signing my initial lease in 2021, there was a move in special where I was not required to pay a security deposit. The Outpost Apartments that the company ******, owns and manages sent me a move out statement charging me for ****** (08/30/2024) over 30 days after I had moved out on July 24, 2024, which is what I have a dispute about. The charges are a carpet replacement, toilet cleaning, and oven cleaning. The carpet was in great condition for me living there for three years with normal wear and tear, which I know I should not be charged for according to TX Prop *****, it is also not in my lease agreement that I am responsible for this charge as well. Also, I had deep cleaned the toilet and the oven prior to me moving out and there is no receipts or documentation for all three charges. I have sent multiple emails and phone calls to the apartment complex, and managers since August 30th, all of which I have not received a response back regarding my statement. I am not looking for restitution, I even stated in my email that I will pay my remaining water balance for I am responsible for that. This business is not doing what it should be doing regarding the handling of charges. It seems that they take advantage of students (those being usually under 25 years old and usually being first time renters). I do not believe in good faith that a business should send charges, continuously not respond about said charges, and then to proceed to threaten these unpaid charges to be sent to collections without responding about the charges. I have called the company that is based in ************** only to be directed to email addresses of managers that won't respond and promised phone calls that never happen. It is unfair business practice to not send documentation for charges and force my hand to pay just so my credit isn't affected.