ComplaintsforTravel Resorts of America

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Problematic with emails - Continues to ignore the removal of email address from spam messages regardless of how many times unsubscribe is selected over the past 4 months.

  

  Business response

  01/24/2024

  To Whom It May *************************** be advised that we have placed ***************************** on our Do Not Call list and removed him from our campaigns. 
  
  Sincerely,
  
  ************************
  Authorized Representative of Travel Resorts of America

• Initial Complaint

  01/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  So I signed up for there membership and went home and really went through financials and realized if my husband and I were to loss our job for any reason we wouldnt be able to afford it, so I called next day and explained all this and that it would be best to just go ahead and cancel it the guy was very understanding and said he would take care of this and so I didnt think nothing of it didnt even think that I should be getting a cancellation notice in the mail or anything like that and then all of a sudden a year later Im getting a bill for $15,000 to something that I thought I canceled well now its a my word against their word because they didnt put that into the system and now they expect me to at least pay **** and something dollars offer that just for them to go ahead and cancel it. I never used the membership at all because I thought it was canceled so when I had a camping trip with the family we couldve use that but I didnt use it because I thought I canceled it didnt even pay one month bill because I canceled it within 24 hours and I have proof of them having issues with updating your file because on several occasions Ive tried to update my address through email and several phone calls and I still get contacted that my address is not up-to-date so how do you put all the information in an email and talk to several different people but its still not updated just proves that I called they didnt put it in the system. They dont record phone conversations or anything so then you dont have that to go look up . .

  

  Business response

  01/30/2024

  This issue has been resolved with the member directly. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Travel Resorts of America say I have a membership with them, that I never knew I had. We had a permanent camp site at ***** World, the present name of *************** in ***********, **** for 42 years. *************** has had 4 different owners throughout the years. Travel Resorts of America bought *************** around 2011? When the previous owners **** and ***** owned it, my mom and dad transferred the lot and camper over to my husband and I, around ****? We then took over the payments of the dues. Which ran from Oct 1st each year to the following Oct 1st. We really haven't camped the past several years, because I've been taking care of my mom, who has now passed, and my elderly dad. But we continued paying the dues, because the camper was still setting on the lot. At the beginning of this summer 2023. I received a call and a certifide letter from *************** manager, **** asking if we wanted to remove the camper, or sign the title over to them. At the beginning of July 2023 we signed the title over. We thought that was the end of it. The dues were paid through Oct. 1st 2023. the camper was gone, we're done. Then we received a bill for the dues for **** season. I called and said we no longer camp there. The rep said I was suppose to call before Oct 1st 2023 to discontinue membership with them. I explained I never knew that. I told them I didn't even know I was a member with them. They said you've been paying the dues each year. I said we've been paying the dues through four different owners for 42 years. They're saying because I didn't call before Oct. 1st 2023 to discontinue membership, I have to pay the dues for **** before they can review the cancellation of membership. I told the rep, I would have called if I knew I had to. She said the information was in the contract. I keep explaining that I never saw or signed or received a contract. She said we signed a contract in **** when the camper was transferred over to us, and that membership was then transferred over to them when they purchased ***************. I said then shouldn't we have received a contract, or signed something with Travel Resorts of America. How are we suppose to know what to do, if the contract we signed was with a different owner years before they bought it. She keeps taking notes and saying she will call me back, but never does. This last time I asked to speak to a supervior. She said she'd put it in her notes. I just keep getting the bill. Can you please help me get this resolved? Thank you!

  

  Business response

  12/05/2023

  Hello,

  Our ************** team will contact you directly to discuss your cancellation requirements. 

  Thank you.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have called on several occasions left voicemails. I have also called and talked to people on several occasions. I have sent several emails, all of which I was told that I would get contacted regarding me wanting to cancel my membership. I got on the website and contacted impact teams that travelresorts.com for cancellation as it states. Per your website email is invalid. I notified a team member within 48 hours of signing up for this contract that I wish to cancel. I signed up on Saturday. I called to cancel on Monday. I have still yet to hear back from anybody regarding this. Your website directly says I have 30 days to cancel. Your company is refusing to contact me to cancel this contract

  

  Business response

  06/27/2023

  We have attempted to contact you regarding your cancellation but have been unable to reach you. Your membership has been cancelled and we will be sending you an email, rather than a phone call, for confirmation. 

  Customer response

  06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In April 2023 we were scheduled for a Zoom mtg to discuss our membership (since 2018). The Zoom was terminated early following discussion with our original Zoom hosts Supervisor after we expressed concerns about several things related to how the meeting was described versus what it was about, as well as our facilitators knowledge in answering our questions, etc.We have taken some time to digest what we did learn, as well as our overall experience. We have decided our best choice given our experiences is to end our membership, which is fully paid off and all maintenance dues are current. In an effort to reach the organization to discuss next steps 6/19, I was repeatedly hung up on using various contact numbers/switchboards. After well over an hour of this, I was finally successful and told that an email was being sent by employee #**** to the cancellation request department to initiate this request. Other staff I spoke to (before being disconnected) told me they did not have employee ID numbers, but I did document names provided, in case this is called into question.I received a call today from an employee who indicated she was told we wanted to purchase an opt out option. When I notified her that we do not desire to spend additional thousands of dollars to end our relationship, I was provided the number to the member services ***** as my only recourse-which was a number I never successfully connected to despite multiple attempts just the day before.We are beyond frustrated with the customer service and business practices of this company, right down to our efforts to end our relationship with them. This complaint is in an effort to assure that we are indeed contacted to get resolution on this matter via the immediate ending of our membership without additional payment, as past attempts at interacting with the company directly have not been encouraging.

  

  Business response

  07/03/2023

  Thank you for this opportunity to respond to your concerns.According to our records, the meeting scheduled in April ********************************************************************************************************* June 2023, you contacted member services requesting to cancel your membership. The exit team contacted you again to give you your options for adding an opt out addendum to your lifetime membership or a condo only membership. You declined all options presented at that time. If you would like to further discuss your options, please let member services know and we can connect you with your representative.
  
  It is our wish to keep you as a member and we are pleased to see that you have utilized your membership over a dozen times since becoming a member. There are several methods to connect with the *** member services team.Of course, you can call us at ************, but you can also email us at ************************************************************ or you can live chat with us on our website at www.travelresorts.com. ****** services is here to assist you in using your membership as intended to get you back on vacation. 

• Initial Complaint

  06/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So much false advertising. I was reluctant to purchase but they kept insisting that the Coast to Coast membership that it came along with was worth it. That it had resorts in every state in the best locations. We joined when it was Midwest Outdoor Resorts and every year, the maintenance fees get higher and higher. They never even told us what the cost of those maintenance fees were, let alone they were in the $500 range, every year, regardless of whether or not you even used any of the facilities or the website. On top of this, I had issues even reserving sites at the start because they kept putting things in my husband's name instead of mine, despite the fact that I emptied my own savings account for it. I was told that they did that because my name was 'too hard to spell or pronounce'. Racist much? Also having a difficult time trying to cancel. A person from member services told me they can't even consider canceling unless I paid the most recent maintenance fees, that they can't even look at the account because it's locked until I pay. That's not how technology works. They also said I would have to pay MORE MONEY to consider canceling. I was told an 'exit' team would call me to help cancel and they called me while I was working so I couldn't answer. Tried calling back and got what sounds like someone answering a home phone with their tv on, and saying I need to call ****** Services (again). I just want to get rid of this account and I can't morally feel right 'selling' it to another unsuspecting person. This is the biggest scam on earth and I struggle to see how the people who work here are ok with that. I literally DO NOT USE any of the services, and haven't for the past two years. Most of the coast to coast resorts (which wasn't even mentioned to us that we have to PAY MORE MONEY EVERY YEAR to use) are in the worst locations. Not a single one in **********, for example (despite being told they're in every state).

  

  Business response

  06/29/2023

  Please see attached.

   

  Thank you

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a travel nurse and having been planning a trip/travel assignment in ******** since Janurary. I booked a reservation with ********* ** Resort park on 2/27/23 with an arrival date of 5/28/23 till 6/11/23. I reserved a spot with a 50amp full hook up. Meaning I would have access to empty my gray and black tanks at my leisure when needed along with electricity and water. I was informed on 2/27/23 that my reservation was all set by person at Travel Resorts of America. When I arrived on 5/28/23, the site that I thought was full hook up wasn't. The site has a 50amp hook up for my electricity and I have water, but I do not have a spot to dump my waste on the ** site. I immediately called the front office and was informed that this is the site I booked back on 2/27/23. I explained to ***** (assist manager) that I booked a full hook up site. With that being said, I did not have access to seeing the site prior to booking and I was solely going off the person booking the site for me. This person works for Travel Resorts of America. I was informed by assistant manager at ********* that they (********* ** Resort) would give me 3 complimentary "honey wagon" dumps. Meaning someone would come to my site and empty my black and gray tanks. After the 3 complimentary dumps, I (the paying customer) would have to pay $12.00 for each dump. I spoke to a very ignorant manager with Travel Resorts of America named ****, that informed me that I pretty much would have to pay the $12.00 for each dump while staying at ********* Resort. **** also informed me that she would pull the telephone call from 2/27/23 to see what was said and "if she found out anything she would call me back." I DO NOT think it is fair that I have to pay for each dump for someone that booked my reservations incorrectly. I pay a small fortune every month to be a member with Travel Resorts of America and my monthly fees should be able to pay for this, not me! Any help would be greatly appreciated. Thank you, **************

  

  Business response

  06/09/2023

  Please see attached.

  Thank you

• Initial Complaint

  05/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company continues to telemarket me, always from spoofed numbers within my area code. Despite being on the do not call list and specifically asking each time to be removed, they continue. Sometimes 3-4 times per day. The agents are rude and sometimes slam down the phone when asking to be removed.

  

  Business response

  06/12/2023

  Thank you for the opportunity to respond to your concerns.We have confirmed that you have been added to our internal Do Not Call list as this will insure any further contact via phone. Thank you for bringing your concerns to our attention. We take such matters very seriously and have launched a full investigation into the matter. If we find these offenses did occur, we will take appropriate action. Should any further issues arise, please contact us at ************************************************************. 

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SOLD A COMPLETE LIE! TOLD WE COULD USE FOR $20 at the locations. NEVER! the case! This business was Sold to ********** called and tried to get ** to sign a new contract for something we have NEVER! been able to use as stated when purchasing.TRA Representatives called and stated they have great news and set up a meeting over the phone , stated they had great news & wanted to go over with **? A ********** talked a lot of lies and we where ********* & bullied in an attempt to sign a new contract & pay an additional $4995????!!!!! These people should be prosecuted & held accountable for there ********************** have been able to use, every where we attempted they said not true!!!!! This is what we where sent Thank you so much for taking the time to schedule your online member meeting! We have important information to share with you and I will go over details that *** affect your membership. You will also be able to ask any questions that you *** have or express any concerns about your membership at this time.Since this is an online member meeting, you will need to have access to a computer, laptop, tablet, or web-enabled device with a screen (like a smart phone). Due to the size of most smart phone screens however, it *** be difficult to follow along so if you have another device available, that is the recommended choice.You're not required to have audio available on your device although it is preferable. If your computer or other device does not have audio available, you can use the call-in information provided in the meeting details below. You can call the phone number from your land line or cell phone to hear me and join the meeting from your computer/tablet.You *** join the meeting up to 5 minutes before the scheduled time. Please plan on spending at least an hour with us online. We ask that all parties listed on your membership attend this meeting so if the date and time above does not work for everyone, please contact the *********** Specialist Team at ****************.I look forward to speaking with you soon and provide the details on these exciting changes occurring within ________________________________________________________________________________

  

  Business response

  05/25/2023

  Thank you for this opportunity to respond to your concerns.I apologize for any confusion about your membership benefits. Your membership benefits include free RV or tent camping at 4 camping resorts in the Midwest for you and your children. In addition, your membership includes access to the affiliate program Coast to Coast for $10 per night camping at any Coast to Coast camping resort, and up to 20% discount at Good Neighbor campgrounds around the country. The campgrounds included with the affiliate program can be found at www.coastresorts.com.With your active Coast to Coast membership, you also have free access to the Good *** network of campgrounds for a 10% discount off their regular rates.
  
  Regarding the meeting you were scheduled for with our member care team, this was to inform you of the addition of 7 resorts in our network available for you to add to your membership for free camping. We in no way practiced deceit or harassment when giving you this information and offering the upgrade options for your membership. The intention of the meeting is to communicate directly with our members to make sure they are aware of all benefits available to add to their membership if they choose.
  
  Member Services is available to assist you in clarification of your membership benefits, to make reservations and get you back on vacation.They can be reached at ************ or via email at *************************************************************

  Customer response

  05/26/2023

   
  Complaint: 20082555

  
  I am rejecting this response because:

  The response is a TOTAL!! Fabrication!!  The supposedly MEETING was to tell you that TRAVEL RESORTS OF AMERICA was requesting additional $4995 in addition to the $6000 we all ready paid to them and received NOTHING! but **** & FABRICATIONS  in the sales meeting in ********, and ATTEMPT to get ** to SIGN a NEW CONTRACT!

  The only thing TRAVEL RESORTS REPRESENTATIVES where concerned with in this meeting was DECEPTION, **** again & blame others that you could no longer speaks too!! And try to ******* ANOTHER $5000 from **!!

  In your response you state we could use memberships at certain locations for $10 a night!  Another LYE!  We have yet to receive any benefits from this membership as stated and contracted, every where we try to use the membership, we are told THATS NOT TRUE! IT IS MORE!!!

  This is a formal request for ALL funds paid to Travel Resorts of America due to FRAUD/ DECEPTIVE STATEMENTS in order to entice people to sign a Contract!  DONOT  BE FOOLED! IF ITS TO GOOD TO BE TRUE, ITS PROBABLY NOT TRUE!!!!!!

   

   

   

  
  Sincerely,
  
  ****** & ***************************

  

  Business response

  05/29/2023

  All of the listed benefits are available to you as stated in your contract. ****** Services is available to review your benefits and how to use them at your convenience. They can be reached at ************ or via email at ************************************************************. 

• Initial Complaint

  05/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband who is a disabled combat war vet and I purchase a camping membership back in January from travel Resorts of America , at one of their presentations, and financed through **************************. During the presentation we were informed that this is nothing like a timeshare and could cancel any time they reassuring ** of that due to my husband and Is medical issues. Ive called twice trying to cancel. I spoke with *********. She said she was a Director of memberships. She told me under no circumstance could I cancel the membership because I had it financed I reiterated what the sales rep told us the day we signed the contract and she said we were missed informed and we cannot cancel. I asked to speak to someone above her she said the only one above her is the owner, *************************** and said there is no way that he would call me. I asked her three more times if theres anyone I could speak with besides her and she said she is the only person next in line would be the owner and she cannot cancel the membership. I told her how can we be informed one thing during a sales presentation and be told something else four months later. She just kept repeating theres no way to cancel until I pay the ****** off she said when you pay the $****** you can cancel it I told her why cant they prorate it charge me for the months we had the membership and refund the balance to the finance company she said, because then they would be out money, I told her no if Im not utilizing the membership, they would not be out any money. Its just refunding unused membership. I told her I could provide doctors notes and she said that only matters if we are paid in full. I am very frustrated because they told me I could cancel did not give a time limit and could cancel even though it was finance so I was basically lied to and trusted a sales rep and now stuck owing $****** .

  

  Business response

  06/09/2023

  Please see attached.

   

  Thank you

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