Business ProfileforTire Max Total Car Care

I hope this letter finds you well. I am writing to express my concerns regarding the recent service I received at your facility, specifically regarding what I believe to be an overcharge and potential issues related to the condition of my vehicle following the service.On 10/04/2024, I brought my car to Tire Max for a routine tune-up and to investigate why my vehicle was overheating. During my visit, the service representative I spoke with mentioned that a standard oil change would include new spark plugs and air filters. He also assured me that he would be happy to look into the overheating issue.After some time that same day, I received a call from ***** or ******* stating that there were no problems detected concerning the overheating, which prompted me to confirm that we should proceed with the tune-up as planned. However, when I returned to pay the bill the next day, I was surprised to find that the total came to $590, which was considerably more than I had anticipated.The representative also mentioned that he included a fuel induction cleaning service in the final bill. As someone who is not well-versed in automotive services, I assumed this service was part of the standard tune-up package. I did not request any additional services beyond the basic tune-up and the inspection for ************** further complicate matters, just one week or so after the service, my car began making an alarming loud ticking noise upon startup, which then subsided after a few seconds. Prior to taking my car to Tire Max, I had not experienced any issues of this nature.Given these circumstances, I would appreciate it if someone could look into the charges applied to my account to determine their accuracy. If it is found that the fuel induction cleaning service was not a necessary addition to my service request, I would like to request a refund for this charge.Sincerely,********