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Find a Location

Pinnacle Bank has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pinnacle Bank

      18081 Burt St Elkhorn, NE 68022-4725

      BBB Accredited Business
    • Pinnacle Bank

      12350 Southport Pkwy La Vista, NE 68128-2180

      BBB Accredited Business
    • Pinnacle Bank

      8340 W Dodge Rd Omaha, NE 68114-3424

      BBB Accredited Business
    • Pinnacle Bank

      611 Pinnacle Dr Papillion, NE 68046-6266

      BBB Accredited Business
    • Pinnacle Bank

      3939 South St Lincoln, NE 68506-5221

      BBB Accredited Business

    Business ProfileforPinnacle Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/20/1996

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Pinnacle Bank offers full banking services including personal and commercial checking and savings accounts, loan services, safe deposit rentals, credit cards, and internet banking.

    Business Details

    This is a multi-location business.

    Find a Location

    Pinnacle Bank has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pinnacle Bank

        18081 Burt St Elkhorn, NE 68022-4725

        BBB Accredited Business
      • Pinnacle Bank

        12350 Southport Pkwy La Vista, NE 68128-2180

        BBB Accredited Business
      • Pinnacle Bank

        8340 W Dodge Rd Omaha, NE 68114-3424

        BBB Accredited Business
      • Pinnacle Bank

        611 Pinnacle Dr Papillion, NE 68046-6266

        BBB Accredited Business
      • Pinnacle Bank

        3939 South St Lincoln, NE 68506-5221

        BBB Accredited Business
      Headquarters
      18081 Burt St, Elkhorn, NE 68022-4725
      BBB File Opened:
      12/1/1995
      Years in Business:
      29
      Business Started:
      12/1/1995
      Business Incorporated:
      6/30/1960
      Accredited Since:
      3/20/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pinnacle Bancorp, Inc.
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:30 PM
      T:
      9:00 AM - 5:30 PM
      W:
      9:00 AM - 5:30 PM
      Th:
      9:00 AM - 5:30 PM
      F:
      9:00 AM - 5:30 PM
      Business Management
      • Steve Zey, Regional President
      • Bruce Paitz, IT Manager
      • Suzi Miller, Vice President
      • Mark Hesser, CEO
      Contact Information

      Principal

      • Suzi Miller, Vice President

      Customer Contact

      • Steve Zey, Regional President
      • Bruce Paitz, IT Manager
      • Suzi Miller, Vice President
      • Mark Hesser, CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John B M.

      1 star

      09/13/2024

      Over 3 years ago now we signed a contract to build a new home in Independence, however after approximately 18 months into construction our general contractor went insolvent. We were contacted by the bank last Nov. to let us know of the situation, and that they wanted to help us finish the build as they weren’t in the business of selling houses. They also told us that the builder had already withdrawn the bulk of the loan (presumably to pay other debt) and the house was maybe 50% finished. However, if they had to take a loss on the loan they would. We were asked to get 3 bids to complete the project and at the last minute they threw in a 4th contractor that they had suggested, who appeared to be the lowest bid. Once negotiations started, their tone changed and they told us they wanted over $200k more than we had originally planned on paying at closing, We were already out a significant amount of money paid to the builder as a deposit. We asked that they send the house to auction so we could bid on it at fair market value, but were told they thought they could finish the build and recover their money. Fast forward to today and the bank is still working on trying to finish the house with their builder and sell it to try and recover their losses, not only from our build but several others the original builder had going through them. Michelle and I easily won a court settlement against the builder; however, he doesn’t have any money, so we are taking a big loss. At this point I think we’re even more upset with the bank than the builder. We were told so many different things that kept our hopes up and, in the end, felt like they were just playing us to try and recoup some of their losses. Someone may end up buying the house and won’t even realize that it sat without siding or doors and had water in the basement for at least a year and a half. The bank is completing it as cheap as possible, and we know they didn’t fix several of the things they should have.

      Local BBB

      BBB of Midwest Plains

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