Business ProfileforJohn Henry's Plumbing, Heating, Air, and Electrical

We called John Henry's on 4/26 because our sewer line had flooded the basement. They came and cabled the line, then the next day came out with their jetter and said the line was clear. We paid $1,673.33 between these 2 visits (2 PDF invoices attached). The next week it flooded again and they came back and looked at it again, and said we needed their sewer people to come and estimate the cost of a sewer line replacement. On May 10 they sent us an email estimate for $25,960 to replace the main sewer line to the sewer tap connection across the street. We called a different sewer company (******* ****** ***** *** *****) for a second opinion and they said the sewer didn't need to be replaced at all. I'll paste exactly what they said to me in an email afterwards: "We ran the camera in and found a bit that had been broken off and left in the line. No indication of any cabling past this point. We cabled the cast iron under the street that was noted as needing replacement and removed all scale. No further issues found with the line. They [John Henry's] did not cable past 50' in a sewer that is over 100'. And they made a grossly inaccurate assessment of the condition of the cast iron." -email from ******* ***, technician - phone: ***** ********  I'm also attaching the photo ******* took of the John Henry's equipment that broke off in the line, as well as the John Henry's PDF estimate for $25,960.