Business ProfileforJetz Service Company, Inc.

Jetz is the company who has the washer and dryer machines in our building. They do not work properly, and they don’t respond to requests to fix them, atleast in my experience. On 3 separate occasions,I’ve had issues with their machines and requested a refund and they deleted the request. My issue with the first time I requested a refund is because my clothes went through the entire wash cycle and when it was over, my clothes were sitting in a washer full of water and it wasn’t even half way full so it wasn’t overloaded. The second time I requested a refund, my clothes went through an entire dry cycle and when it was over, my clothes were still wet. The dryer wasn’t full, and I had to dry them an additional 2 hours for them to be dry when it should’ve been dry after the first cycle. the third time I requested a refund, I had $12.75 on my account. I started the cycle and nothing happened, I started it again and it worked But it said I still had $10.75 left on my account. When I checked it only had $7.75. I reached out to the company who swears nothing is wrong with their machines and refuse to give me my money back. Someone else’s do Contacted me yesterday and at this time I had $3.75 on my account. **** ******** said she refunded $2.75 which should make my account have $6.50 but it still shows $3.76. Their machines are faulty and they are ripping people off. The little money they’ve taken from me doesn’t matter to them but it matters to me. I lost my job and can’t afford to be getting ripped off by these people.