Business ProfileforBlue Moon Fitness

If I could leave zero stars, I would. Do NOT join this gym! I’ve been trying to cancel my membership for years after moving, and they’ve made it impossible. You can sign up for the service online, but canceling? Good luck. The only two options they give are: showing up at the location during business hours (which I can’t do) or sending in a certified letter. When I tried to get details on how to send this letter, no one would tell me what it needed to include or where to send it. So, here I am, paying for a membership I haven’t used in years, with NO way to cancel. I tried contacting the company through their website… that was like screaming into the void. I left a message LAST WEEK and only just got a call back today. The manager who finally called me back, and she was extremely rude. The conversation got heated—something I’ve never experienced with customer service before. Honestly, if she had been helpful or nice, I would have understood that this is not a policy SHE wrote and would have tried a different avenue, but the way she spoke to me says that she has this conversation a lot with people and has had zero training in handling calls. There are thousands of gyms out there that are nicer, cleaner, and far better managed. Any company that makes canceling a membership this difficult is clearly trying to trap members who want out. Do yourself a favor and steer clear of this place!