Business ProfileforCarter's Heating & Air Conditioning, Inc.

I have been on their yearly service plan for the last 8 years. Having them come out and do service in the spring/ and then again in the fall to help avoid problems. So I called to see about being on the schedule for the spring maintenance and was told that I was on the “do not service “ list and asked why and she said that the owner had decided that because I questioned the time/bill when they had a service technician come out on April 19th of this year. Let me lay out how things went, and you can decide. April 19th 8;15—Initial call to office. 8:30—Office manager calls me back 9:19—Tech calls me and says that he is on his way to my house. 10:11-Tech is finished and leaves at this time. My take is that I am paying from the time he calls me until the job is done. I tried to talk to the office manager about this and she informed me that I needed to talk to the owner of the business Walter ******. She was now saying that the tech actually left shortly after she called me back (8:30) and that is what she based the billing off, even though the tech didn’t arrive until about 9:40. So it took the tech 1 hour and 10 minutes to drive 20 miles from ** ***** to *******. I asked her to have Walter give me a call. This was before Memorial Day and I finally heard from the Owner on the Wednesday after the holiday. He called and I asked what he had been told and he really didn’t have a great answer so as I started to tell my side of the story and he hung up on me. I tried multiple times to call him back but he would not answer. I then went to their office to try and get this sorted out and the Owner wasn’t there, and I asked again for him to call me. He called me later in the day and accused me of being a tough guy and scaring his office manager and wanted me to come down to his office after 5 so he could beat me up. Obviously I am done with this company and would advise you to stay away.