Business ProfileforUrgent Pet Care, PC

I had an appointment at 830pm. Showed up 10 minutes early and wasn't put in a room till 840. My dog was only seen once by an assistant otherwise no one came in the room for an hour and a half. Once I decided to let the staff know I was leaving they laughed and said "Well that makes it easy." I came back in to ask for a number to call to talk to someone answering Dr. Starks was short with me and showed no care for the situation at hand and gave me every excuse as to why I wasn't seen and even said that or was normal. At that time 2 other employees jumped in to the conversation telling me I was being disrespectful they continued to throw fits like children. This location does not care about you or your pets. After posting speaking with the Owner over the phone I was made aware that the employees were inky worries about the fact that I swore twice and they said that I was rude and aggressive which is in no way true. The only way I was impolite was because I swore twice in response to Dr. Starks telling me that what happened is normal. As for the response to my Google review which which was mostly false because I was not asked to leave and they were not helpful at all. They were only upset because of my language and not seeing the issue that I brought a sick animal there to have them do their jobs and help. But again, that did not happen either. The only "fix" they are implementing is to not accept any patients that are not an emergency and not once has any of their employees been reprimanded for their lack of professionalism and empathy towards customers. It's clear that the reviews show that this place picks and chooses who they treat and how they treat them. The only reason they still have customers is because there is a shortage of locations to take animals.