Business ProfileforGarnet Hill, Inc.
Additional business information
Garnet Hill, Inc explained that any issues with their systems would be resolved in the coming weeks and that they are aware of delays in processing refunds and returns. For the short term, many refunds will have to be returned by check which will increase the time it takes for customers to receive them.
Additionally, this increase in billing and shipping issues has created a surge in customers attempting to reach Garnet Hill directly, which has resulted in delays in the time it takes for consumers to receive a response by phone or email from customer support. A new group of customer service representatives are starting imminently to help address these temporary delays.
Garnet Hill, Inc anticipates that over the next few weeks the delays that customers are experience in refunds, shipping and customer contact will reduce and will not be a long-term issue.
Garnet Hill, Inc encourages consumers to be patient during this system transition and to reach out to customer service directly via email or phone:
customerservice@garnethill.com
(800) 622-6216
At-a-glance
Customer Complaints
71 complaints closed in last 3 years
9 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 231 Main St, Franconia, NH 03580-4815
- BBB File Opened:
- 9/26/1991
- Years in Business:
- 48
- Business Started:
- 8/27/1976
- Business Started Locally:
- 2/3/1986
- Business Incorporated:
- 2/3/1986
- Accredited Since:
- 10/21/2010
- Type of Entity:
- Corporation
- Alternate Business Name
- Garnet Hill
- Business Management
- Ms. Katherine Nelson, Account Executive
- Contact Information
Principal
- Ms. Katherine Nelson, Account Executive
Customer Contact
- Ms. Katherine Nelson, Account Executive
- Additional Contact Information
Fax Numbers
- (888) 842-9696Primary Fax
Phone Numbers
- (603) 823-5545Other Phone
Email Addresses
- Primary
- (888) 842-9696
Customer Complaints
71 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
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Most Recent Customer Review
Sarah J
1 star10/13/2024
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