Business ProfileforQueen City Plumbing and Heating

My wife and I hired Queen City Plumbing and Heating to replace our liquid propane hot water heater on 7/10/23. Less than one week after the work was done, the carbon monoxide detector in our basement went off; at which point, I called 911 to have the fire department come to my home. The fire department determined that the source of the carbon monoxide alarm was the new hot water heater and suggested that we call Queen City Plumbing and Heating to come look at it. Queen City Plumbing and Heating came out a couple of days later and was not able to diagnose the problem. The master technician alluded to our chimney flu being the cause of the problem, and suggested poor air flow was the cause of the carbon monoxide alarm sounding and suggested calling a chimney company to come look at and repair our chimney. ***** *******, LLC based in ********* NH came to my home to inspect the chimney and immediately noticed that Queen City Plumbing and Heating incorrectly installed a natural gas water heater, instead of a liquid propane heater, which is what caused the carbon monoxide alarm to sound. Queen City Plumbing and Heating then put the blame on my wife and I claiming we told them our water heater was natural gas, which is not true. After speaking with office manager Thiago S***** a new liquid propane heater was installed shortly after. The negligence of Queen City Plumbing and Heating could have killed my wife and I, along with our dogs if I had not installed a carbon monoxide detector in the basement and caused us to pay an additional $1,990 to ***** *******, LLC for work that did not necessarily need to be done. We also later found out after meeting with the fire inspector for the town of Derry, NH that Queen City Plumbing and Heating did not pull any permits for the original work that was done on 7/10/23, nor did they have their work inspected by the town after the wrong water heater was installed.