Business ProfileforUniversal Factory Direct, LLC

3/26/23: Met Jenny S***** ***** at Universal Factory Direct at 12pm to look at hot tubs, which we ordered and put $1500 deposit down. 5/8/23: Jenny text me at 10:11am to ask if we were ready for delivery, which we were so I called her right back and paid the remaining balance of $10,349. 5/19/23: Hot tub delivered. One of the delivery men (owner's son) noticed that one of the headrests were missing and said that he'd get one on order. 5/26/23: I sent a text to Jenny to make her aware of the missing headrest and also the fact that one of the air toggles didn't work. She said that she would look into it. 7/24/23: I text Jenny again to remind her of the missing headrest and that it was now 2 air toggles that didn't work. Jenny gave me Vergie S******* phone number and told me to get in touch with her. I text Vergie and informed her about the missing headrest and 2 faulty air toggles. 7/31/23: I text Vergie to let her know that the tub was now leaking 25 to 50 gallons per day, she said that she would forward my # to their tech Ed. 8/1/23: I text Vergie to let her know that I hadn't heard from Ed yet, also I wanted to know if I should shut the power down and let drain or continue to fill the tub. Vergie called me to assure me that Ed would be out soon to fix the tub, also she said it was up to me if I wanted to let the tub drain or continue to fill it. 8/11/23: I text Vergie because I still hadn't heard from Ed. After all this I got Ed's #, He told me that his real job was clam digging and that he'd be out when he could. Several more times I reached out to Ed, Jenny, Vergie, Kevin S***** (owner) and they keep saying that they will be out to fix it. The hot tub is under warranty. This company has proven to me that they don't intend to stand behind their product. I no longer want the tub fixed, I would like for them to take it back and return my money. I didn't have enough characters to write all of my correspondence with them, I kept a log book.