Customer ReviewsforEastern Propane & Oil

Very unhappy with Eastern Propane. Was being charged for labor on a warranty repair that ****** said should have been covered by them. Finally got that straightened out, after talking to four different people. ***** the service manager is an a**** that just wanted to argue instead of discuss my reasoning for not being charged for warranty work. *********************** was the only decent one to work with. Office ladies give out false information as they stated there would be no charge for warranty work which was completely opposite of what ***** stated. Told the lady in the office to pick up their tank, which they advised was another fee. Told her then don't pick it up, she stated they have to. Well then don't charge me for picking up your own property. All in all will never use nor will I ever recommend Eastern Propane to anyone.June 6th update : Was advised again that I owe money for warranty work even though ********************* stated it was covered. Guess they decided to charge me now that I cancelled their services completely. Very shady and unethical business practice. Next step is formal BBB complaint. Good luck to anyone who uses Eastern Propane, I strongly suggest you use ****'s Energy as they stand behind what they say unlike ********************* and Eastern Propane. Definitely DO NOT USE EASTERN PROPANE!!!

The good: telephone staff extremely nice; good service from delivery drivers; propane regularly topped up - they have telemetric device so can see monitor levels in the underground tank. Prices are reasonable and allow for even better rates thru our local fuel club which is appreciated. The bad: had the furnace serviced this year and part of that was getting radiant heat flushed. I asked how much the antifreeze would be. Staff didn't know. I went online and see that Rhogard 5 gal antifreeze $145. So expected something in that range. Travis came and serviced the boiler - did great job, gone in just 45 min, extremely efficient. Bill arrived and it was $171 for Travis and $230 (!!!!!) for the antifreeze. The ugly: I called to query charge with the staff, and finally (after leaving several call back messages) 3 weeks later got to the manager who said "Sorry, nothing I can do about it". Completely immovable on the grossly inflated antifreeze. Would not tell me their wholesale cost. Seemed busy and rather annoyed by my call. Surely they are getting at a price of probably $115 wholesale and no doubt charging customers double. So... aware of anything beyond propane delivery. If getting a service thru Eastern - beware - do not book without knowing EXACTLY what is being supplied, getting estimate in writing. If replacing any parts, based on my experience, I would imagine they will be charging the earth. So I will use them for propane, but not for future servicing. Sadly, once a bill is generated at Eastern, there appears to be no changing it.

Horrible company. Our story is too long to explain in this forum. However, the bottom line is that they decide what you owe, regardless of actual work/parts etc. There is no point in explaining, that you will pay for the actual parts and labor costs, (which they agreed to, but they can’t add correctly). If you don’t pay the arbitrary amount they deem you owe, they will use every onerous civil process to be awarded the arbitrary amount. Then they will send the sheriff to arrest you, for what amounts to chicken feed. In (56) years I have never been treated so poorly by a company. I won’t try and tell anyone else what to do, but I will NEVER use them again.. One star is too much! *** * 

Eastern doesn't stand by their mistakes and avoid taking responsibility. Case in point, I was under their boiler service plan. When it came time to service a part of my boiler, the expansion tank, Eastern pushed it off and didn;'t do the service, even though it was in the plan. My expansion tank was leaking, and while the service man was at the house the yearly service cleaning, he didn't fixed the exansion tank. Three weeks later the expansion tank valve burst and released boiling water all over the basement. The basement was a mess, and Serv-Pro cleaned it up; but it cost me a $1,000 deductible payment. When I called Eastern to complain, they distanced themselves from the situation with tech talk excuses about why they don't service the expansion tank; yet it is in their brochure. I am still not done with this situation. They have not responded to my emails and letters. And at some point I may consider small claims court. I have since left Eastern for another oil supplier and service company. Eastern has demonstrated to be in it for themselves and disregards the customer.

We have had several situations in our Association. There are approx 450 seasonal sites in this former campground. 2 times. Our propane tank got filled. When we went up to our place the tank was empty. They said they would look at film because every truck has a camera. They never would tell us what the issue was but did refund the order that we did not get. This month we got a full tank in February. Nobody went up to our place In Feb, March or April. We were busy planning a wedding. My daughter arrived there after the wedding for a mini honeymoon. The tank was turned off over the winter. We asked how propane was used with the tank off and nobody there. No answer. They did come out to check for leaks. No leaks. I was told that we should look for another provider because they have full trust in their staff and “we are now considered a liability to their company” I was pretty shocked with this answer since we have been a customer for over 20 years but hey if they don’t want our business that’s fine. I just have some concern that a company dealing with potentially harmful, combustible propane that they have no desire or obligation to try and find the answer. Meanwhile my next door neighbor who lived up at her summer place the entire Summer has only used 10 gallons of propane in a year and we are using 100 gals in a month. She has the same sq. Footage and same mini split heating system we have. Same amt of people. I thought maybe since our tanks are next to each other it could have been a mistake. As soon as we mentioned this possibility they shut us down and said “save it! We’ll be out in the next 30 days to take our tank back.

Over a month ago, I had one of their service technicians come to my residence for a heating upgrade and some repairs. The technician told me what needed service. But also told me how I should be living my life and how I should be arranging my furniture. When I told the young fella that he was there to make my home warmer and to take my money, and not give me remodeling advice, he gave me a great deal of attitude in return and pretty much throughout the entire time. Right from the start his demeanor was more that I was inconveniencing him just to have had him there. I guess if he does not like his job, maybe he should choose a different profession. I will find another company that will be more professional.