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            Business ProfileAuto Sense

            Used Car Dealers
            BBB accredited business

            Contact Information

            282 N Broadway

            Salem, NH 03079-2132

            Get Directions
            Visit Website
            (603) 893-2400

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 5:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessNR

            Accredited Since: 2/1/2023

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Auto Sense offers the sale of used vehicles, as well as offers options to trade in vehicles.

            Business Details

            Location of This Business
            282 N Broadway, Salem, NH 03079-2132
            BBB File Opened:
            9/25/2007
            Years in Business:
            18
            Business Started:
            6/1/2006
            Date of New Ownership:
            1/24/2017
            Business Incorporated:
            3/16/2006
            Accredited Since:
            2/1/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of A 2248 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

            These agencies may include:

            New Hampshire Division of Motor Vehicles Dealer/Inspection Desk

            23 Hazen Dr

            Concord NH 03305

            (603) 227-4120

            BBB records show a license number of 11620-RS for this business, issued by New Hampshire Banking Department

            These agencies may include:

            New Hampshire Banking Department

            53 Regional Dr STE 200

            Concord NH 03301

            (603) 271-8675

            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Kenneth Beunaflor, General Manager
            • Ms. Kelly Melim, Owner/Manager
            Contact Information

            Principal

            • Mr. Kenneth Beunaflor, General Manager

            Customer Contact

            • Mr. Kenneth Beunaflor, General Manager
            • Ms. Kelly Melim, Owner/Manager
            Additional Contact Information

            Fax Numbers

            • (603) 893-4500
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            my dad and I bought a 2015 F350 from auto sense back in April , with the understanding that it came with a 2 year dealership warranty that covered almost everything , they sold the truck with a check engine light for an O2 sensor , theyre mechanic through A1 Auto in ********** failed to do the inspection and just put a sticker on the truck anyways, now the truck is sitting at a garage because since April when we had gotten the truck there was more repairs and problems then we knew when we got the truck and the costs for all the repairs was roughly around $8000 which we thought the warranty would cover but come to find out they screwed up on the warranty paperwork and only got us on the powertrain warranty which only covered around $1200 but they failed to tell us until it was too late even though we signed for the bumper to bumper warranty, so with that being said they are making my dad and I responsible for the rest of the repairs on the truck and when we got the truck they said we can return it back if we didnt like it and Ive been trying to return it back to them and theyre making excuses as to why they cant take it back the truck shouldve never been on the road or sold for that matter because they failed to go through the truck thoroughly to make sure it was safe and they failed
            Read More
            Read 6 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            April E

            09/04/2024

            What a nightmare, DO NOT BUY, DO NOT ANSWER PHONE CALLS, DO NOT BELIEVE THEY CAN AND WANT TO HELP YOU, THEY LIKE TO WASTE YOUR TIME WITH FALSE HOPE. My son drove a car for almost a month for them to call AND tell him he cant keep the car they made a mistake he has to bring it back and get a cheaper car. THEY LOVE TO PROMISE IN 6months u can trade it in lies lies all bull. Guarantor program scam they will run their credit 1000000 times as well as yours. Stay clear they do not care to help u they want your hard earned money for junk. They have people inspect and put a sticker on anything. I will never ever ever buy from Auto Sense Chichester or Salem. STAY CLEAR STAY CLEAR STAY CLEAR. They sound good on the phone, employs look good in person but their practices are grimy and unlawful. I will be speaking with someone about that. Wasted so much time and didnt get no referral bonus.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving New Hampshire

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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