ComplaintsforViking Pest Control

• Initial Complaint

  10/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contracted Viking after discovering a rat was taking residence under my shed. I signed up for their smart home program and paid an initial fee for service, and then paid monthly for the smart device. Unfortunately my service was inconsistent and both times a rat was encountered, i was the one who saw, trapped, and removed them, not the service. Dissatisfied with this, I cancelled my service after two months. When cancelling, I had a balance owed for September and October. When the customer service rep asked if I wanted to take care of it, I said I would. Unfortunately, she charged me for an additional month. She said they would refund it, and I asked for this in writing. I did not receive anything. I called back today and the rep said that I had a “credit” on my account of the 58.30 that I was overcharged. I asked if this was going to be refunded to my card vs showing as a credit and he said yes, and he had to escalate to management. I now do not have access to the customer portal at all to see the status of this “credit” and no pending refund to my card. This should be available as soon as it’s authorized, so I believe that they are still not authorizing the money I was incorrectly charged and now have withdrawn my access to the customer portal to keep up on this. Every single interaction with this company has been horrible and mismanaged and I want the money I was charged in ERROR back.

  

  Business response

  11/05/2024

  Thank you for providing us with this feedback, it is our goal to make sure that all our customers are completely satisfied, and we are sorry to hear that we did not exceed your expectations. We have completed this reversal and if there is anything you need from us, please reach out again.

  Customer response

  11/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have contacted the company on 3 occasions to cancel automatic services. Was told I had to speak to a special department and each time was transferred and disconnected. I finally got someone (*********) who would not accept my request for immediate cancellation and tried to have them continue scheduled service for 10/16. I was told I would get a confirmation immediately via email and have yet to receive. calling back results in the the same disconnection of call. This company is shady. I signed up for a tick and mosquito service with Last Bite who sold off business to Viking. I suddenly need 2 separate services for mosquito and one for tick (old company handles with one service). Fees were raised significantly and then doubled with the addition of a new service required. I was getting service every 3 weeks. I had problems in the summer with them coming every 14 days instead of 21. When addressed they said they would correct going forward. No refund of services ever provided. Again, they services for mosquitos and it is no longer mosquito season.

  

  Business response

  10/15/2024

  Dear ******,
  
  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you faced while trying to cancel your service and for any miscommunication you encountered during this process. Your concerns are important to us, and we regret that your expectations were not met.
  
  After reviewing your case, we confirm that your account has been cancelled per your request, and automatic payments have been stopped. We're sorry for the delays in providing the email confirmation. Please rest assured that we will resend the confirmation immediately.

  Sincerely,

  Viking Pest Control

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a greenhouse, I leave doors/windows open for air flow. Viking has always sent an email to let me know what day they will be arriving to spray for ticks/mosquitos and red lantern fly. Two months ago I heard voices and went outside to see who was on my property. Two Viking techs, each having their own Viking truck were in my yard and one was beginning to spray. I told them to stop and asked why they didn't ring the bell as usual, one tech who was familiar said he forgot. The greenhouse is directly off the driveway. They are to rind the bell and I immediately go out and shut the skylights/windows/doors to the greenhouse (takes ~3 min) and remind them to stay well away from the greenhouse. They have always done so. That day I stopped them in time. On Thursday, 9/19/2024, I was not home. I did not receive an email stating when they'd arrive. When I got home I saw an email timed 4:00pm stating the tech is on the way. A second email showed the work that was done. The greenhouse was open. I called Viking the next day during business hours. I was told someone would call me back. I received a call and was told it's okay, they stayed away from the greenhouse. I asked about the wind. They said it was fine. I said I wasn't comfortable, they sent product sheets. The sheets state the product is not to be ingested. They told me to call the mfgs. and direct all concerns to them. I did, they told me the products should not be ingested and if they are I was told to call poison control for assistance. I sent Viking an email with that info to no avail. On 9/26 I called the EPA. I rec'd a case number and was told I'd get a call back. My goal, end my current contract, receive a refund for the remainder of my contract (I paid the year in advance). I am not asking for reimbursement for loss of vegetables, of which there are many not to mention the soil, fertilizer, time and effort, I quite simply do not want to engage with Viking. It is clear they're not interested in a resolution.

  

  Business response

  10/01/2024

  Good Afternoon,
  Thank you for your feedback. We’re sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible.
  We have made several attempts to reach you and address your concerns, but we haven’t received a response. We truly want to help and improve your experience, but we need your cooperation to move forward.
  If you decide to reach out, please email your contact information to reviews@vikingpest.com so we can begin addressing this matter together.
  Thank you, and we hope to hear from you soon.

  Customer response

  10/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  * ****

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My elderly mother, *****************************, has used Viking for years. She was hospitalized July 3 so I am taking care of her affairs (I have proof of POA). She had a yearly mouse and ant plan which she says she paid $500 for, but I don't know if that is the actual amount, I believe it was a few dollars less. She was unable to pay her yearly subscription when she first received the bill in late 2023, and instead remitted payment to the collection agency which contacted her on Viking's behalf maybe three months later, in early 2024. (Why they are using a collection agency for services not yet rendered is beyond me, but they did.) What I have gleaned in my conversations with Viking employees is that since she paid the collection agency directly, they cannot book the services she hired them for! I have been told twice now that a supervisor would call me back and have yet to hear the phone ring. She has a pest problem in her now empty home, and a $500 credit to a pest control company, and they won't let me book an appointment. I can find corroborating evidence, I just have a sea of paperwork to go through 300 miles away from here in order to do so (I live in *******).

  

  Business response

  08/20/2024

  Thank you for taking the time to share your feedback.

  Were sorry to hear about the issues you faced, but we appreciate the opportunity to address them. Were glad that we were able to resolve the matter to your satisfaction. Your experience is important to us, and were committed to making sure every customer is happy with our service. We value your feedback as it helps us improve and provide a better experience for everyone.

  If you have any more questions or need further assistance, please dont hesitate to reach out.

  Thank you,

  Viking Pest Control

  Customer response

  08/20/2024

  Better Business Bureau:
  
  In reference to complaint ID ********, ********************** immediately provided me with the services my mother had paid for, with very reasonable terms. I am very satisfied.
  
  Regards,
  
  ***************************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/8/24 a technician came to spray for bees. He did not spray all the holes identified and we still have just as many bees. We tried to call but get a robot I left a message for a real person but no one called me back.

  

  Business response

  08/14/2024

  Good morning *******,

  Thank you for providing us with this feedback, it is our goal to make sure that all our customers are completely satisfied, and we are sorry to hear that we did not exceed your expectations. We appreciate you taking the time to talk to one of our managers about this issue and resolve it. Thank you for your patience, and we look forward to continuing to prove to you that we are the best choice in pest control. If you have any other further questions, please reach out at **************************************.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived in my apartment for many years and have never had a ***** problem. My family and I recently cleaned out a storage unit and not long after my family complained about having roaches in their homes. I did not see anything in my apartment initially and then one day I saw one *****. I first bought ***** traps from the supermarket but learned quickly that did not work, therefore, I called the exterminator. When speaking with the company they told me there is never just one *****, I could have ***** more, but when the first technician came to my home, they said it was possible for it to just be one *****. During my phone call with the company, the customer service person told me they provided a 60-day guarantee. The first technician came and used their treatment and I still saw the one *****, which they did warn me about, and then two weeks later was the 2nd treatment, which they assured me would be the last time. But then I saw the ***** again 1 week later, this time I was able to catch it myself and kill it. I am extremely angry that I spent so much money and wasted my time waiting on their technicians to kill one ***** and it didn't even work. Because this occurred within the "60-day guarantee" I thought I would be refunded for my inconvenience. Instead the company said they would come out to my home again. Since I killed the only ***** I ever saw, and their technicians never investigated or searched my kitchen to see where the roaches were, what would a 3rd trip do? They are refusing to refund my money even though they did not provide me with the service I paid them to do.

  

  Business response

  07/23/2024

  Thank you for your feedback, we are sorry to hear about the experience you had with Viking Pest Control. It is our goal to make sure all of our customers are completely satisfied, and our team has tried reaching out multiple times to try and resolve your concern as soon as possible. Please email us at ************************************** or give us a call back from the number given over voicemail so that we can resolve this issue. 

  Thank you!

  Viking Pest Team

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I want a refund for a job not done satisfactorily & to cancel a service contract with said company.

  

  Business response

  06/20/2024

  Thank you for your feedback. We are sorry to hear about the experience you had with Viking Pest Control. Customer experience is very important to us, and we would like to take a further look into your account to see what went wrong and address it ASAP.  We will have the appropriate manager reach out to you to discuss your most recent service.  Thank you for your patience and understanding.

  Customer response

  06/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Spent 351$ on a ***** moth and house fly service . They put up some glue traps for the moths and do absolutely nothing for the flies the service technician told me that . Came back for follow up did not replace traps that were full of moths as promised but instead installed a monitor for mice and rodents I did not request that did not sign up for that . Called office spoke to manager about problem and after asking why new traps werent installed and put in a monitor he did not want to hear my concerns and ended up after a short lecture by him I canceled contract did not offer any reimbursement he hung up the phone on me now I am being billed again I paid for that original service and includes follow *** under original service, they do not want to communicate just bill . I have there monitor and am very happy to return it . Paid for a service that I did not receive or get any professional service . But why more bills when I paid . I am disappointed and disputing service . ( A treatment was discussed with the service technician about removing the birds in the front room and spraying but Vikings alternative is a mouse / rodent monitor . Hope this is worthy of some type of response and result ? Thank you for your time.

  

  Business response

  06/26/2024

  Thank you for your feedback, we are sorry to hear about the experience you had with Viking Pest Control. As it is our goal to make sure all of our customers are completely satisfied, we would like to look into your account and address this issue ASAP. Please email ************************************** with your name and account number and we will have the appropriate manager contact you.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I canceled my contract with Viking on May 20, only after about 2 weeks of service. Our first problem: animal poison was installed in our basement and we were told by a Viking technician the animal would eat the poison and die outside. The animal died inside and the smell made our basement and kitchen unusable for about one week. We could not locate the dead animal. If customer service and communication was adequate from the Viking technician we would have never agreed to this scenario. Second problem: Upon canceling on 5/19 we were charged $188.10 to cancel. A Viking technician came to our house to retrieve their electronic equipment, but did not remove the poison and traps installed in our basement, which was our main concern to begin with. We learned Viking only cares about maintaining their false positive reputation online and collecting unearned revenue. It was the poorest customer service and communication I’ve experienced across all industries. In the end we paid over $400 for a smelly basement and kitchen. Appalling. We demand a refund.

  

  Business response

  06/26/2024

  Thank you for your feedback, we are sorry to hear about the experience you had with Viking Pest Control. As it is our goal to make sure all of our customers are completely satisfied, we would like to look into your account and address this issue ASAP. We will have the appropriate manager reach out to you to discuss your most recent service.  Thank you for your patience and understanding.

  Customer response

  06/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *********

• Initial Complaint

  01/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a yearly contract in April of 2022, when the contract was over I contacted the local office and told them not to renew.Months later I noticed these 4 subsequent charges.Discover temporarily credited my account and then took it back.

  

  Business response

  02/01/2024

  Viking Pest provided service for ***** in May and August, and because he never removed the SMART system. We were monitoring and sending him Alerts about his rodent activity, which he did not respond to. Because we have no record of him requesting cancellation prior to his renewal date, ***** would have owed what was due. We do not have a record of his calls to cancel during this time. Our staff made multiple attempts to contact the client after the BBB complaint was filed to discuss possible discount/ refund options for ***********
  Contact attempts were made on the following dates regarding this BBB complaint:
  
  1/5/2024- Left Voicemail
  1/15/2024-Left Voicemail
  1/16/2024-Left Voicemail
  1/17/2024-Left Voicemail and sent email
  1/31/2024 Text message
  
  We have not received a response from *****, so we have not been able to offer solutions.
  
  

  Customer response

  02/01/2024

  
  Complaint: 21097411
  
  I am rejecting this response because:
  If Viking refunds the months after my original contract expired, I will be satisfied.

  They insisted I install the rodent detector, it has never registered any rodents. The first three months I received a notice that there was activity. I tried calling their number. After waiting on the phone for 10 minutes I hung up each time.
  I never wanted the rodent detectors because I didnt need them.

  I called and spoke with a representative to the company to deal with the situation, and she was extremely rude and told me if I didnt like it it was too bad.

  I do not want to speak with anyone from the company now.
  
  
  Regards,
  
  *********************

  

  Business response

  02/07/2024

  The client has not responded to repeated contact attempts. We are unable to resolve the issue without having contact with the client.
  Two contact attempts were made on 1/31 via text.
  A contact attempt was made on 1/17 by phone call/voicemail and email
  
  
  A contact attempt was made on 1/16 by phone call/ voicemail
  
  A contact attempt was made on 1/15 by phone call/ voicemail
  
  A contact attempt was made on 1/5 by phone call/ voicemail
  
  We are willing to discuss solutions with client, but have not been able to reach him. Per the clients previous response, he is unwilling to speak with one of our representatives. 

  Customer response

  02/23/2024

  
  Complaint: 21097411
  
  I am rejecting this response because:This issue has not been resolved and I have not been contacted by Viking pest. Why would you close this without asking me first
  
  
  
  Regards,
  
  *********************

  

  Business response

  02/23/2024

  Client has refused to speak with us, per his previous messages. We were honoring his wishes to not have contact with our staff. If he would agree to speak with us and return our calls, emails, or texts, We will happily have a representative reach out to him, or he can contact Viking at ************ and ask to speak with ********************* or ***** ****.
  
  Per our previous message, The client has not responded to repeated contact attempts Two contact attempts were made on 1/31 via text.
  A contact attempt was made on 1/17 by phone call/voicemail and email
  
  
  A contact attempt was made on 1/16 by phone call/ voicemail
  
  A contact attempt was made on 1/15 by phone call/ voicemail
  
  A contact attempt was made on 1/5 by phone call/ voicemail
  
  We are willing to discuss solutions with client, but have not been able to reach him. We are unable to resolve the issue without having contact with the client.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩