Business ProfileforBrother International Corporation

If I could give them no stars at all I would. I have the Brother Skitch PP1 embroidery machine and trying to get a part number just for a replacement has been a complete and utter NIGHTMARE, and that is being nice about it! I called the customer service part center to see if I could place an order to get a replacement, she says if I don't have a part number, she would have to transfer me to the someone else to get the part number. She transfers me and the *** tells me I am going to have to contact an authorized dealer/service center to get the part number to then be able to purchase the part I called at minimum 11 different authorized dealers and NONE of them even know what the machine is. All of them are telling me that they would have to try to look it up but all of them sound like they wouldn't even know where to start to look up the part. They all have to ask me at least 3-4 times am I sure that is what the machine is called. It has been a complete and utter s*** show trying to simply get a part number!!! This is truly unacceptable because either way the machine itself is not cheap, yes it may be cheaper than other embroidery machines but still $500 is still a good deal of money to have NO HELP from the actual company that manufactured the machine.