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          Find a Location

          Mondelez Global LLC has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMondelez Global LLC

            Food Manufacturers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 Deforest Ave

            Consumer Relations

            East Hanover, NJ 07936-2813

            Visit Website
            (855) 535-5648

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Mondelez Global LLC has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              100 Deforest Ave Consumer Relations, East Hanover, NJ 07936-2813
              BBB File Opened:
              3/30/2006
              Business Incorporated:
              7/9/2012
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Oreo
              • Nabisco Foods
              • Mondelez International
              Business Management
              • Ms. Ellen Smith, Corporate Counsel
              Read More Business Details and See Alerts

              Customer Complaints

              29 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/07/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered some personalized Oreo cookies on Sunday, 10/6 in the morning. In my excitement, I inadvertently put a wrong shipping address. I had to call Monday to correct it and called less than 22 hours later. Oreo refused to change the shipping address despite them not even starting to work on the cookies I ordered or offer a refund! I paid $108 for 24 cookies. The delivery date is still 13 days away and they have not even started to work on the cookies. Their refusal to make a simple change to the shiipping address is not acceptable at any level. I called both Oreo and Mondelez. Mondelez blamed Oreo. Oreo simple told me it was my fault and there was nothing that could be done. This is not right!
              Read More
              Read 28 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Abby E

              08/04/2024

              Ive been a loyal Nabisco customer for years, but their recent practices have made me reconsider my brand loyalty. The blatant shrinkflation is infuriating. Their so-called "family-size" boxes of Ritz and Wheat Thins have noticeably fewer crackers now, yet the prices remain the same or even higher. This is a clear attempt to deceive consumers by reducing product quantity while maintaining the facade of the same packaging.Its not just the crackers either. My favorite Double Stuf Oreos have fewer cookies as-well. it is not a recessionits pure greed.I will be boycotting your products. I urge others to do the same until we see real change.

              Mondelez Global LLC Response

              08/05/2024

              Hello, Thank you for your many years of loyalty as a Nabisco consumer! We are so sorry to hear of your recent disappointment with our products. Please contact us via our Contact Us form at www.mdlzcusthelp.com/ and refer to Case # S-******** so we can gather some more details and assist you further. Your continued support means so much to us and we look forward to hearing from you!
              Read 6 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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