Business ProfileforTrans Caribe Express Shippers

On 5/26/22 I ************************* shipped a brand new stove from *** to ******** using Trans Caribe the item was packed and secured thoroughly by myself and my husband. Trans Caribe did not inform us that we would or should get insurance on the item. The item was supposed to arrive at Point Lisas Trinidad around a month later however only the paper work arrived. I spoke to various employees at the time and one of them was transparent with me and informed me that my item was damaged in ***** ******* prior to being placed on the shipping cargo. When my item finally arrived at the location in Trinidad my cousin the receiver was informed that the item was damaged and was not charged a large clearance fee. He was unaware of what to do in that situation and just claimed the item. I have been in communication with Trans Caribe who told me that it was the cargo ships fault although I was told by another employee it was their fault. They told me it would take up to a year to get any kind of reimbursement back from the cargo company. I have been trying to get in contact with the person in charge of this claim and I have not been able to get her. We would like the cost of our stove back and the shipping since it's been so long with them not adhering to our claim. We paid $150 for the shipping and the stove was $900.