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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased 2022 Honda HR-V LX. While signing paperwork but before vehicle was delivered to me, service department removed (without my permission) a plastic flag glued to the dashboard. The removal caused damage to the dashboard. Dealership offered to repair via detailer. Never called me back for appointment. Wife had to go twice before detailer showed up. ***** painted dashboard without my authorization or prior discussion as to what would be done, and how that repair would be warrantied. Dash now feels like sandpaper and is permanently damaged by the Honda Boardwalk service department and subsequent detailer. Made appointment with ************************* to discuss issue- he was a no show - appointment was made on his day off. Received call from GM ***************** - offered to replace entire dashboard. Took vehicle into shop to identify color. Next day Mr. may called to inform me part is on back order. This is not true. 3 dealerships have confirmed part is available next day. Dealership continues to lie, break appointments, and give me runaround. Preparing to take dealership to small claims court - breach of promise to repair it, and damaged my vehicle causing depreciation of vehicle before actual delivery.Business response
04/09/2024
Sale paid for new dash and install 3/9/2024Initial Complaint
01/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a vehicle from Boardwalk Honda in ******************** **********. It has been 5 weeks since the purchase and they not yet sent me my Registration or Title for the vehicle. I only have a temporary at this time.I reached out to them a number of times without success.Thank you for your help *******Business response
04/09/2024
***************** received his out of state motor vehicle work 2/23Customer response
04/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
03/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 01/15/2022 I went to this dealership to inquire about turning in my Honda Lease. I worked directly with JR *********** who told me they would buy out my lease totaling $15,146.11. It is now 03/17/2022 and this money has not been sent by Honda Financial. The lack of this company has placed me in a credit collection as 2 months worth of payments are due. I have reached out to ************************* who has not provided any guidance, I have left ****** reviews . I have reached out to ********************* who has also not provided me with any resolution. This company is nothing but fraud !! THEY STOLE MY VEHICLE and have left me with nothing but DEBT ! I need answers NOW or I will be starting a civil SUITBusiness response
04/22/2024
That customers vehicle was paid off and verified.
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Contact Information
6807 Tilton Rd
Egg Harbor Township, NJ 08234-4488
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.