ComplaintsforNew Jersey Manufacturers Insurance Company

• Initial Complaint

  11/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My complaint deals with the work that was done on my vehicle by ‘**** ****’ whom is one of your authorized repair shops. They did a lousy job fixing my car and still is not correct. This has been an issue for 6 weeks and has not been resolved. (Front quarter panel does not line up, headlight lense cover is no longer clear…clouds/scratches now appear) there are additional issues but nobody is getting back to me. I was told an Adjustor would need to review my car again and would be in touch but it’s been over a week and haven’t heard from him either.

  Business response

  11/13/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

  Customer response

  11/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ****** *******

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NJM increase my insurance cost $100 a month without notifying me only answer they could give the increase was due to parts going up in nj which has nothing to do with me. I signed a contract for a certain amount for coverage it’s not right they are allowed to just rob customers $100 increase is taking advantage of people

  Business response

  10/11/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June i was hit on the side of my car by one of their insured drivers. It is clearly the other drivers fault as it is impossible for me to have hit her with the side of my car. Theyve delayed and put off approving my claim. The adjuster agreed with me and even stated that there is no way it could have been my fault. Its excuse after excuse. Delay after delay. I have to try a damaged car around with my children in it. They ignore my emails for days at a time. When they do answer, its just to tell me they are still working on it. I am Being taken advantage of, and its unfair.

  Business response

  09/04/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Keep receiving spam junk mail for a previous owner. I returned the mail numerous times with notes saying person does not live here. Still 4 years later continue to receive her mail. I called to have her removed from this address. Was told by a representative that she can't help me. The lady needs to call and remove her address. Was also told if it's junk mail, just to keep throwing it away. Like I'm suppose to just throw her mail away for the rest my life. It's been 4 years receiving this junk mail. Just want her off my address. Her name is ***************************.

  Business response

  08/19/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I was the victim of an Accident July 12,2024. I was parked at a red light where someone insured was driving recklessly and loss control of his vehicle. This driver not only ruined my car. Completely totaled it but also a second car. I filed a claim with his insurance company NJM and they waited until more than two week after the accident to tell me that he may not be insured by the company and there is a big chance they cannot cover our damages. When I asked how long has he been under investigation, they told me they did not realize that though he is a policy holder, he may not be insured by them. They are just realizing after the accident. This is neglect. How is someone a policy holder under your insurance and you dont know that they actually may not be insured. Its pretty convenient that after he wrecks two cars one being a **** you are now realizing that there may have been some type of fraud going on.

  Business response

  07/30/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

  Customer response

  07/30/2024

  
  Complaint: 22059667
  
  I am rejecting this response because: My insurance company GEICO had been reaching out to you guys for several days to discuss this claim with no response from you guys. You guys are neglecting my claim and I am becoming really frustrated. 
  
  
  
  Regards,
  
  *********************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 25 2024 I was issued a ticket from a cop for having a suspended car registration due to not having insurance. My insurance company NJM was closed til May 28. I called them May 28 several times and received various answers as to why they did not notify the *** that I have insurance with them. My coverage started this February with them. One rep told me that during that time there was a 'glitch' in their system and *** was not notified that I have insurance. Another rep said there was a glitch in the system but my account did make it to *** to notify them that I have coverage. I have to go to court,there's no option of just paying the ticket. I do not know how much it will cost in court. It is 100 dollars to reinstate my registration. NJM is saying it is not their responsibility to pay any of it.

  Business response

  05/29/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried to cancel my insurance and obtain a prorated refund. They would not allow it.

  Business response

  05/15/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  My auto insurance policy was cancelled on May 9, 2024, is when I noticed it on my account. It was cancelled for non-payment on May 1, 2024. I had a devasting house fire on April 30, 2024, which I lost my sister in. So, forgive me if my priority wasn't the auto insurance. I need to provide a place to live until the homeowner's insurance waits on an arson investigation. I spoke with a customer care agent and explained my devasting situation. There is absolutely nothing they can do, because I can't pay $759.00. So, not only do I have no home, lost my sister and now my and my son's car sits in a hotel parking lot, because your company won't do anything. I know it was supposed to be cancelled May 1, 2024. A payment was submitted, but unfortunately THE **** HAPPENED. Your company has no compassion for anybody. It should not matter if I had the policy for less than a year. I was still a paying customer. I pray that you never have to go through what I have been through, and if you do I hope you don't have to deal with a company as heartless as yours.

  Business response

  05/20/2024

  Thank you for forwarding this correspondence to our office. We have reviewed our files and have no record of receiving this complaint until today.  We welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view.Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

  Customer response

  05/20/2024

  
  Complaint: 21690934
  
  I am rejecting this response because:
  
  This is not the first time the company has heard about this.  I have spoke to customer service and explained my situation and they rejected it.  It did not matter to them what was happening.  All they wanted was the money.  Again I had a house fire and lost my sister.  2 cars are sitting at a hotel because of no auto insurance because NJM said without the payment it stays canceled.  I even said I have to pay for a hotel for my family to live because the homeowners insurance is waiting on the report making sure it wasnt arson.  I asked about hardship and she said no.  Her response was better get auto insurance fast.  Really thats was the company response.  Im paying for a  hotel and now Ubers to be able to get to work for myself and my son.  NJM knew and didnt even make a note on my account.  Everything happened on April 30th.  I lost insurance on May 1st but was never notified until May 8 or 9 and I was looking to add renters insurance on my account and thats when I saw it.  I just received the notice in the mail last Thursday.  This is how I have been treated 
  
  Regards,
  
  *************************

• Initial Complaint

  02/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  My premium last year for Home Owners Insurance was approximately *******. I opened my bill for this year and there was an increase of *******. Seriously?? 1400 to 2500. I called customer service and I was told that the increase was due to my putting in a claim for water damage in August of 2023. This is true. I did put in a claim however at the time I was told that putting in a claim would not effect my insurance premium. I spoke to NJM about this and I got nowhere. They sent me to ******************************* who couldn't help me at all since he was the claims **** and has nothing to do with underwriting and premiums. What am I paying for? The claim was not a large claim. It was for ****** of which ***** was not paid out due to deductibles. NJM paid a little over 7K and now they are charging me an add'l 1K a year? I have been a customer of NJM for over 30 years. I have put in for maybe 3 to 4 claims over that time spam . I was lied to "no, the claim will not impact your premium, it might go up the standard 6 to 8 % but it won't go up due to the claim. Can insurance companies really get away with this? I immediately tried to get prices from other insurance companies and I've been turned down because of this recent claim. NJM should not be charging me this penalty because I actually used my insurance that I paid for. The Home Owner policy is H 266582-6. I am more that happy to pay an increase of 5 to 6 % but not 1100 additional for the year. Are they loan sharks? I also have auto insurance with them. Come on.......30+ yr customer.

  Business response

  02/27/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

  Customer response

  02/27/2024

  
  Complaint: 21350818
  
  I am rejecting this response because:
  

  I do not want the case closed if I accept response so rejecting it is the only recourse.  Once I hear from ** Manufacture's and we reach a satisfactory conclusion I will accept. 
  
  
  Regards,
  
  *************************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed with NJM for my car insurance, sometime last year, I did it over the phone not online. fill payment was made for the year over the phone. I recently received a bill of $9 for installment payment, I called the company and the payment was for not signing up to paperless, first thing is I did this over the phone not online, and at the time, I believe I said yes to paperless, I was told yesterday Feb 15,2024 that it is for paper sent out, I said I received no paper, and a rep and supervisor tell me its for future paper mailings and because I didny click a box, once again all was done over the phone, now they tell me I have to go create an account and change to paperless. I told them I do not even know how to create accounts I am over 57 years old, and all I do is text and email and phone, She told me well too bad that is the only way it is done. Can they tell me that there is no other option for older people who dont know how to do accounts online or maybe people who do not have a cpomputer. Can you help resove this. It is on $9, but is this their policy can they not resolve over the phone.

  Business response

  02/20/2024

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.

  Customer response

  02/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩