Business ProfileforHamilton Pet Meadow

Upon shipping the remains of my pet, Pet Meadow provided me with the wrong tracking number. This led to 24 hours from shipment to delivery during which time I thought the remains were lost. Pet Meadow provided me with a window the courier was picking up the remains, and hrs later the tracking was showing the courier did not know the packages whereabouts. Upon recognizing something was wrong, I left a message on Pet Meadows after-hour urgent line. Knowing they had printed a new label, I suspected they gave me the incorrect tracking number, which they told me was not changing when I specifically asked this. The urgent line was pointless, as no one returned my call. Desperate to know the package was safe, I continued to call them the next day during their normal hours; none of the phone calls were answered. I also sent several emails, all of which were ignored. Almost 24 hrs went by before I finally received a ************ back stating it would still be another hr before they could check on what happened. They stated they would have an update at 3pm, but they still waited until 4:55pm to call me; five minutes before they were set to close. The package luckily ended up being delivered about an hr prior to their phone call under a completely different tracking number. It became apparent at the start of the phone call that they had no idea where the package was. When I interjected and said it was delivered an hour prior and they would have saved me immense stress simply by responding to my attempts to contact them and asking they check the tracking number, she defensively and unapologetically said that the emailed number was the only tracking number Pet Meadow had. This is alarming, as Pet Meadow specifically said they printed and fixed the new label to the package. This means no one at Pet Meadow thought to cross check the email they sent to the label they printed. There was no genuine apology, and certainly no accountability or ownership for their extreme oversight.