Business ProfileforFranklin Credit Management Corp
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On Sept. 26, 2024 the Commonwealth of Massachusetts, through the Office of Attorney General ("AGO") and Franklin Credit Management Corporation (“FCMC”) (collectively, the “Parties”) agreed to the Assurance of Discontinuance (“Assurance”) pending an investigation.
The AGO alleges that FCMC failed to comply with Massachusetts foreclosure-prevention law by failing to timely provide borrowers with required notices and failing to take required steps when borrowers replied to the notices. The AGO further alleges that FCMC violated Massachusetts Debt Collection Regulations by improperly collecting or attempting to collect on time-barred debt, calling borrowers in excess of twice in a seven-day period by failing to send required debt validation notices.
In lieu of litigation and in recognition of FCMC's cooperation throughout the investigation, the AGO agreed to accept this Assurance.
FCMC entered into this Assurance for settlement purposes only in order to avoid expense and risks of litigation, and denies the AGO's allegations.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 101 Hudson Street, Jersey City, NJ 07303
- BBB File Opened:
- 6/21/2006
- Years in Business:
- 29
- Business Started:
- 6/1/1995
- Alternate Business Name
- Franklin Credit Management Corporation
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Raymone F
1 star11/09/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.