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            Business ProfileACS Plumbing & Mechanical LLC

            Plumber
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 04/23/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Additional business information

            Additional Info:
            Mail sent to the business on 04/23/2024 was returned by the U.S. Postal Service as Undeliverable as Addressed.
            See all additional business information

            Contact Information

            PO Box 701

            Lakehurst, NJ 08733

            Visit Website
            Email this Business
            (732) 915-5998

            Customer Reviews

            4.67/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessF

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Plumbing, Heating, Ventilation, and Cooling Contractors

            Products & Services

            Install new heating, ventilation, and air conditioning systems.

            Install, service, and repair plumbing systems including water, gas, and sewer lines, disposals, water heaters, tankless water heaters

            Install and repair boilers

            Inspect and perform equipment repairs and replacements

            Perform routine preventative maintenance

            Rough in waste, drain, and feed lines for new construction

            Business Details

            Location of This Business
            PO Box 701, Lakehurst, NJ 08733
            Email this Business
            BBB File Opened:
            3/19/2021
            Years in Business:
            8
            Business Started:
            4/24/2016
            Business Incorporated:
            4/24/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 19HC00106300 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            These agencies may include:

            State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            PO Box 47031

            Newark NJ 07101

            (973) 504-6250

            https://www.njconsumeraffairs.gov/hvacr

            BBB records show a license number of 36BI01213600 for this business, issued by State Board of Examiners of Master Plumbers

            These agencies may include:

            State Board of Examiners of Master Plumbers

            PO Box 45008

            Newark NJ 07101

            (973) 504-6420

            https://www.nj.gov/lps/ca/nonmedical/plumbers.htm

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Arthur Sears, Owner
            • Mr. Marc Marinoff, Manager
            Contact Information

            Principal

            • Mr. Arthur Sears, Owner

            Customer Contact

            • Mr. Arthur Sears, Owner
            • Mr. Marc Marinoff, Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/06/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Based on an appointment with an ACS employee, he recommended that the company schedule an appointment to remove the toilet and use a camera to see what the problem was. I was contacted by the company and told that an appointment would be scheduled. Very quickly, I received emails with the appointment time and a request for 50%OF THE TOTAL COST. I put the $447.50 on my **** ****. Within a couple of days, I became aware that the earlier existing problem no longer existed. I immediately called and spoke with a gentleman who I explained the situation and thus I was no longer in need of the appointment and requested a refund. He said that the refund would be made but it could take 8-15 days. I assured him that that would not be a problem. I further offered to pay for the services of the initial gentleman. He replied that that would not be necessary. They always do free estimates. It is now almost 30 days later and despite numerous voice mails and an email, I have received no response. This is not fair. I paid $447.50 for services not provided. The invoice number from them is: 2186. Your appreciation is much appreciated.
            Read 2 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dara K

            12/08/2023

            Art, the owner, was incredibly responsive and empathetic to an urgent situation and panicked homeowner! I cant say enough good things about my experience. Super knowledgeable and responsive- which is tough to come by these days. I wont use any other service here forward.
            Read 11 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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