ComplaintsforPSE&G
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Complaint Details
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Initial Complaint
10/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I request a recalculation of the electricity fees based on historical demand forecasts, and I would like to ask for a credit to be applied to the future charges accordingly. Despite the recalculation, I have noticed that the electricity fees continue to be charged without any deductions. This situation feels misleading to consumers, and I believe it is essential to address this issue promptly.Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a Worry Free plan with PSEG on our refrigerator. We needed PSEG for issues re our fridge and freezer not cooling properly. We called PSEG and made an appointment for Wed. Instead they came unannounced today. The technician said he can't do anything about our fridge since he saw no serial number. He said it was in the contract which we never saw or were asked to sign. We told him we bought it at the only place we could find with a fridge that fit our apartment at the height of the pandemic on 2/4/21 within a 100 mile radius. It was sold to us as new with a slight dent and it was more expensive than a new one at the time. All we knew our prior fridge died on us after 20+ years and we needed a new fridge.We also have hundreds of dollars of food in the fridge which I suspect will go bad now and we counted on **** to honor our contract. Furthermore, a family member has cancer and we now need to store their meds in someone else's fridge. Furthermore, I don't know why we are paying for a contract which **** won't honor. I escalated to the **** top executives and they still dont want to honor their contract.Business response
10/23/2024
A Customer Relations Consultant spoke to the customer on 10/21/24 (in response to an email sent to PSE&G executives) as well as on 10/23/24. Mr. ******** recently enrolled his refrigerator in PSE&G's WorryFree Appliance Protection Program (coverage effective 10/17/24). He scheduled a service appointment and a technician arrived on 10/21/24. Upon arrival and inspection of the unit, the technician found the manufacturer information missing. As per the T&C's of the program, the manufacturer information (model/serial #) must be on the appliance in order for PSE&G to work on it. As such, the technician declined the repair. He showed the customer a physical copy of the T&C's where it states this and also explained why. the appliance was not eligible for coverage. Please note a Welcome Letter was was mailed to the customer on 10/724 detailing his purchase and also directing him to PSE&G's website for the terms and conditions (T&C's) of the program. The letter also advised the customer to call if he wanted a hard copy of the T&C's mailed to him. Since PSE&G is unable to work on the appliance, we have canceled the ** contract for the refrigerator and credited him for the 1 month he was charged ($14.29).Customer response
10/24/2024
Complaint: 22455547
I am rejecting this response because:I read the PSE&G response to my complaint.
PSEG is breaking NJ service contract laws.including:
*****************************.
gov/Statutes/Service- Contracts-Act.pdf C.56:12-94 Receipt, copy of service contract.
8. A service contract shall not be issued, offered for sale, or sold in this State unless the
provider or seller, if not the provider, presents:
a. a receipt for, or other written evidence of, the purchase of the service contract to the
contract holder; and
b. a copy of the service contract to the service contract holder, which may be presented
electronically or in writing, at the point of sale or within a reasonable period of time from the
date of purchase.I never received a contract on my Worry Free plan for the refrigerator in the mail, via email or in any other way prior to when the service technician came to my home re the repair. The Welcome Letter PSE&G referred to said nothing about the terms and conditions of the contract. The ***************************** division of the **************************** is investigating my situation.
Mark
Regards,
**** ********Business response
10/29/2024
PSE&G sent a WorryFree Welcome Letter to the customer dated 10/7/24, which states in part:
"With WorryFree protection, you will receive reliable repair service from highly skilled
technicians with no charge for covered parts or labor. Please visit ********************** for the
latest terms and conditions, detailing how the program works and what services and parts
are covered. If you would like the program terms and conditions mailed to you, please
contact our customer ********************** department at 1-800-350-PSEG (7734)."The company's position remains the same. The customers appliance was missing the manufacturers information (model/serial number). PSE&G cannot make the proper repair without that information.
Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Thursday 17 of October 2024 I turn my heat on in the morning 18th 7:00 am turn it off. During the day I still felt the heat so Tried cooling it down( using my air conditioner)didn't ******* by Saturday it's still hot text my landlord ( no response) so I call my old friend( he use to fix stuff for my old landlord) anyway he came and changed battery to see if that's the problem and I told Landlord he needs to go see if its the boiler in the basement which he ( the landlord) has the key! All of a sudden the landlord text back to say he sending some one with the key come to find out the boiler thing was bad it was pouring out heat that wouldn't shut off ,the man turned it off so I called PSE&G to let them know because I know they going to charge me and it's going to be a high bill,the lady didn't care about that asking do I want someone out to fix it?(all they care about is how money they can get out of person) not about you saying the thing is broken, she said dispute it with my landlord ( like if he kick you out) it doesn't matter as long as you pay for that heat( that's) not your fault!! PSE&G needs to start looking out their customers not caring about us ( cause them landlord) don't care the bills not in their names!!Business response
10/30/2024
I spoke with ******** ****** the customer stated that she had a problem with her furnace, and it took the landlord a few days to fix ***** the meantime, she had to use the ** and fan trying to cooldown the house while the landlord fixed the issue. She was worried that she may receive a large bill and wanted to let us know of the issue. She was advised, PSE&G is only responsible to supply the electric and the gas into the house. The meters capture the consumption, and the account is billed based on the usage for each month. If she feels that her usage for the month was out or the normal and believes it was caused by the problem with the furnace she would have to contact the landlord.Initial Complaint
09/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hello I moved from ********************************************************************* I had requested to stop service at this location as I have moved out. I am getting a bill for services not rendered after I stopped service. I am not responsible for this bill, and would like to stop receiving this bill under my social security number. The new owner of the rental property or the owner of this building should be responsible for this bill. Thank you.Business response
09/25/2024
she received a final bill after she ended services. she though the bill she paid on 08/28/24 cover her final. advised the payment cover bill dates 07/11/24-08/09/24 and final bill covered 08/09/24-08/81/24 which was service end date. customer understoodInitial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I hope this message finds you well. I am writing to formally lodge a serious complaint against **** for their refusal to send a medical necessity form that I urgently require to ensure my power remains on while I work to catch up on my outstanding bill. I have repeatedly requested this form, which needs to be sent to my childs doctor, yet PSEG has failed to comply. Tomorrow is the deadline, and if my power is shut off, it will directly jeopardize my sons health.Should my son experience any further medical complications due to this, I will not hesitate to take PSEG to court. I am prepared to exhaust every financial resource, including maxing out my credit cards, to ensure justice is served for this negligence. If my power is shut off before receiving the necessary documentation, PSEG will face significant legal consequences. I want this taken as a serious threat because that is exactly what it is.Please address this issue immediately as I cannot afford to let this escalate due to inactionBusiness response
09/16/2024
A medical form was emailed to the customer along with the explanation on how to return the form to PSEG. A payment arrangement was discus and the customer agreed on a $200 payment to guarantee service with a six-month payment arrangement on the balance. Mr. ********* is satisfied and has no further questionsInitial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
it is for a new construction residential building, we have the electric meters installed already from July 29. and we are still waiting for the electricity to get connected. PSE&G needs to install a new transformer and they have been dragging their feet since then. we would this Job to get expedited ASAP.Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is the second time I have had to file a complaint in order to get a resolution. I called and contacted PSE&G via email as last year I had the same issue and was over billed by about $300. Once again, I received a bill for last month that is extremely higher than usual. I asked for someone to come out and investigate, nothing happened. I was then asked to submit a meter reading from my landlord, and the case number I provided was closed with no resolution. I am not going to pay my bill until someone comes out to investigate. I had the same issue last year and was credited funds to my account as a result. Please help and thank you in advance.Business response
09/09/2024
************************* is concerned with an electric bill for $85.39 for bill cycle 6/27/2024 thru 7/26/2024. I informed him of higher than normal summer temperatures along with a 9% electric rate increase in June 2024. I verified an electric bill adjustment in Sept 2023. ****************** was over estimated 9/26/2023 and received a bill for $365.05 ****************** submitted an electric meter photo 10/5/2023 confirmed the over estimate and adjusting his balance to a credit of $61.85
The electric bill for $85.39 is an actual meter reading due to him have an Electric Smart meter. Which consistently generates actual readings. ****************** insists an having PSE&G check his meter. A Field Service Investigation has been issued to verify the readings and verify what his electric meter is suppling.
Customer response
09/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as their field technician comes to check the meters in person.
Regards,
*************************Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
About a year ago, I reviewed my pseg bill and the balance was $0. I called and they told me that they took the service out of my name and put in someone else's name who called and said they were moving. I was very disturbed as the call did not come from me and **** would not tell me who did it. They ended up renewing my service after I had to speak with 3 different r people. I have had psef service at this residence since 2010 and they had the nerve to take it out of ny name without letting me ********* forward to this year. I received a bill that was a additional $50. My bill is now $180. I was told that I was getting some type of discount for being new customer and it was only for a year. That sound ls ridiculous because I'm not a new customer The man I spoke to was willing to add a discount to my bill due to convienyance but he had to get a supervisor to help. Inwas placed on hold then tokd they were not available and I would receive a call back. I never received a call back..I am complaining because pseg is an awful company and I want my bill to go back down to what it was as no one told me inwas getting a new customer discount nor was I told thay my ********************** was not in my name.Business response
09/12/2024
I spoke to Ms. ******** ******** on 9/10/2024. Ms. ********** PSE&G account was final in error Mat 2023. When the account was reactivated back into her name. PSE&G granted a her a discount on her Worry Free appliance protection contract. Ms. ******** received a $29.75 discount on her Worry Free contract. I informed her that the discount was a one year promotion. She is currently receiving a $5.95 standard discount for having Worry Free coverage for more than 3 appliances.
Initial Complaint
08/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with PSE&G I do not have a contract with collection agency they did not provide me the original contract as I requestedBusiness response
08/19/2024
I called the customer in 8/13 and 8/14 but there was no answer. I was unable to leave a message. I also emailed the customer on 8/14 and I have not received a response from the customer.Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ever since PSE&G forced my house to have a "smart" meter, my PSEG bill has been astronomical. We have had nothing extra put into our house...im not sitting in a jacuzzi for hours everyday...in fact, I have 4 less people in my house since this meter change has been forced upon us. This month, my electric bill is $952...not 9.52....but $952 !!!!!!!! That is an insane amount of money for a small cape cod in ******, **. My mother has a house that is twice the square footage, and has 6 people living in it and her bill was only $350. How in the world can mine be that much higher!!!! and its been like this only since they switched my old meter with this stupid new meter...in fact, they have switched the new "smart" meter with another one, because even the billing people see that is way too high for my house and 4 people living in it. I would like PSEG to send out a supervisor to check everything outside to see if we are being charged for other peoples power !!! Thats all i ask is that they send out a professional to look to see what in the world is making my bill this huge!!!Business response
08/07/2024
called ********************** 07/29 and today 08/07/24. spoke with customer briefly today. customer was at work, she will call me back later today when she's available.
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Customer Complaints Summary
276 total complaints in the last 3 years.
96 complaints closed in the last 12 months.