ComplaintsforPanasonic Corporation of North America

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought Panasonic window hawk camera from Panasonic online shop on 11/20/2023 received on 11/23/2023 when I received it box was all beat up cameras back cover was broken in original packaging sent in it back same day they received it on 11/29/2023 as of today I havent received my replacement camera send many emails to Panasonic customer service no reply thats not right and that was gift I bought for someone for Christmas pay way more then what Amazon is selling for

  Business response

  01/11/2024

  If the customer can please send back to my email a copy of their purchase receipt and the return tracking # when they sent the unit back to Panasonic for review.

  Thank you,

  *************************

  Consumer Claims Dept.

  *******************************************************

  ************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a Panasonic KXGEF540 and two of the headsets. Once of the headsets if you try to talk on it , it does not respond. I was trying to send a message to someone and there was no audio, it is not picking up sound. It can't hear my voice . The second headset when you are talking into it , you cannot hear anything , it only works on the speaker, you can't hear the dial tone. The audio is so low that you cannot hear unless its through the speaker. I reached out to Panasonic yesterday and they told me to send the headsets back. I need them to replace the entire phone , then I am willing to send the other phone back. I only have two handsets and I am visually impaired , I cannot go from room to room to change the phones. I bought these in April of 2023 , they were working fine at first but now these phones are defective . They were purchased through ******** The two handsets are no longer working properly. As a consumer I am asking for the entire phone system to be replaced. I am totally blind and I need the two phones to be working.

  Business response

  12/01/2023

  A message was left for the customer to contact a specialist direct to resolve the issue.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband purchased a Panasonic microwave in March, 2023 which doesn't work. It worked for approximately 5-7 days and hasn't worked since. We had to take it to ************************** located in *********, ** where they kept it for approximately 2 months. At that time we were called to pick it up, stating it had been repaired. We got it home and it still didn't work. We called Panasonic to try and resolve the issue in September of 2023. They asked for an invoice for payment, which we sent. They then wanted the Model number to the microwave, which was sent. It seems like we can't get anyone who can help resolve this issue. Every time we call we're told it has to go to a higher level for resolution but they never resolve anything. The working ticket numbers are as follows:Ticket# *****, issued in August and Ticket# ***** issued in September. I spoke to **** on 8/14/23 - No help. I spoke to ***** on 8/21/23 - No help. I spoke to ******* on 9/6/23 - No help. I spoke to **** on 9/20/23 - No help. Called back on 10/5/23 and spoke to ******** - No help. If you can see possible to contact Panasonic so we can get our refund, I would appreciate closure in this matter!Respectfully,*******************

  Business response

  10/09/2023

  Per our ****************************** they will refund the customer for the microwave.
  

  Thank you,

  *************************

  Consumer Claims Dept.

  ************

  Customer response

  10/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However,
  I am under the impression that you are going to issue a refund for the microwave however you've instructed me to take it back to ************************** in *********, **. Should I continue with the return for services?

  Please respond
  Regards,
  
  *******************

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a Panasonic cordless phone model KX-TG6841. Two of the phones [one of which is brand new] flickers with static while the other three works perfectly. I called the tech line and no one answers. I request a call back by a level three tech to address the problem.

  Business response

  09/12/2023

  The customer was offered a 50% refund on the purchase of a new phone system. He declined our offer and said he would call in the next few days if he changed his mind. The offer is good for 30 days.

  Customer response

  09/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
   
  
  *********************************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order (#SHMS8136) on July 8th for The Ultimate All-in-One Kit + Toiletry Bag on Panasonic's official website (*********************************************). The total amount for the order was $162.18, and it was not shipped until July 13th. The package was dispatched through ***** with tracking number ************, and according to the tracking information, it was marked as "Delivered" on July 17th. Regrettably, the package never reached me, as indicated by the ***** delivery confirmation stating it was received by someone named FFrank.My efforts to resolve this matter with Panasonic's customer service have been met with disappointment. Despite reaching out via email and the online contact form, I have yet to receive any response or acknowledgment of my concerns. The gravity of this situation is compounded by the fact that the shaving kit was intended as a special gift for my husband. The frustration of having paid for a product that was mistakenly delivered to someone else is disheartening and unacceptable. Furthermore, the lack of adequate assistance and support from Panasonic's customer service only exacerbates my dissatisfaction.In light of these issues, I request an immediate resolution to this matter - a prompt refund for the missing order.

  Business response

  07/19/2023

  From the information provided I could not find any record of this customer in our database.  That is also not our website, Panasonic Official website link below for your reference.

  ****************************************

  The website provided came up as malicious.  This was not a purchase from Panasonic. 
  

   

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a newly constructed home that has Panasonic vent fans in bathrooms. The fan has a 3 year warranty (5 years for the fan light) and the warranty was transferable to the buyer from the builder of the house. One fan failed (had an electrical burn) less than two years into the warranty period. I had to replace the fan immediately due to the urgency because the fan was on an electrical circuit that served the entire first floor of the house and it was not possible to isolate/turn off the fan. Afterwards, I contacted Panasonic's ************************ ***************) (in July 2022) (still within the warranty period) and requested action on the warranty. (I did not discard the defunct unit.) Panasonic took all information (e.g. date of the purchase of the house, fan unit model, date of the failure, etc.), and created a case (Ticket Number *****), and stated that an engineer or management would contact me. To this date, after having contacted Panasonic many times and being told that the management has been informed and I would be contacted, Panasonic has not contacted me to resolve the issue. My last follow up with the company was on 6/12/2023. At this time, I am requesting a refund (preferred - and I believe this is the only fair warranty action) or a new unit as replacement. Originally, this unit was purchased by the builder and I paid for the entire new home at a single purchase price. For the replacement after the fan failed, I was charged a single price (~$750 as I recall) for the fan and its installation; the electrician refused to separate the fan price from the labor, and at the time I did not know the model to research it. The retail value of this model (Panasonic FV-0511VQL1 WhisperCeiling DC) available from several vendors on the internet is $247.I ask that Panasonic refunds this unit to satisfy the product warranty. (Panasonic is welcome to take back the failed unit.) A repair is not acceptable to me at this time because I had to replace the unit. Additionally, i would not be able to test any repaired unit for functionality since it cannot be installed.Thank you for your assistance.

  Business response

  07/12/2023

  We are sorry for the inconvenience.  We requested that our vent fan group contact you.

  Customer response

  07/17/2023

  
  Complaint: 20305154
  
  I am rejecting this response because: I had contacted the vent fan group when I filed my initial warranty request and continued to contact them many times over the course of about a year. The vent fan group kept telling me that the management has been informed and either the management or an engineer would contact me. No one ever did. Now the company has said to BBB that they have requested the vent fan group to contact me. This is circular and unreasonable.  Also, the vent fan group has not contacted me since the company sent their response to BBB a week ago. A request from the headquarter to the vent fan group to contact me is not a resolution because contacting may not result in any meaningful action. I would appreciate  prompt action - a refund. T**** you.

  Regards,
  
  A Jahromi

  Business response

  07/24/2023

  Our ************** has been notified again and has tried to reach the customer to resolve the issue.

• Initial Complaint

  06/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I Got a Panasonic microwave Model NN-SN686S on Febuary 18, in early May the unit would not work at all. I got in touch with Panasonic on may 19 and they sent me an email with 2 options 1 a refund and 2 repair. I chose to have it repaired. Since then I have not gotten a reply from them and have called and sent emails numerous times and still have not any response and they told me I could not speak to anyone at Panasonic who could tell me what is going on and what I should do to get it repaired. They gave me a ticket # ***** and every time I speak to someone they have no update on the situation. The unit is under warranty and they will not honor it.

  Business response

  06/23/2023

  We are sorry about the delay.  Your case was escalated to be taken care of today, to set up service.

  Customer response

  07/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  05/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a cordless phone system from Panasonic on 4-26-22 (was still under warranty). Two of the phone jacks no longer work. Panasonic required me (68 year old senior) to send the ENTIRE system back (leaving me no way to call 911 or for my alarm company to call me). I returned the phone but had to purchase another phone in the meantime. It cost $29.54 for me to return the entire system instead of just the two jacks. Panasonic is not going to repair the phone and will be sending me a refund for the phone only (which I still have not received). I have sent them an email, attaching proof of the cost to return their defective phone to them.

  Business response

  06/02/2023

  The customer sent their unit to our *************** Center and the refund was sent out to the customer on 5/5/23. We will also process another refund to the customer for the packaging fee/shipping costs as a gesture of consumer goodwill.

  Thank you,

  *************************

  Consumer Claims Dept.

  ************

  Customer response

  06/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  05/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had and still have many Lumix products as well as Panasonic products. Recently you released the Lumix S5II. I sold my original S5 and ordered the S5II, when the S5II arrived it came with the battery, a cord, and an A/C adaptor NO CHARGER for the battery. I read the box contents and it doesn't say it comes with a battery charger. So how do you expect for us to charge the battery? My original S5 came with the charger. So now I have to go online and BUY a $115 charger to charge the battery for my brand new camera. My GH5 came with. separate charger, my S1, S1R and S1H all came with separate chargers, even my original S5 came with a separate charger. Why has Lumix decided to shaft their customers and not included one? Is this a supply shortage thing? My desired resolution is for Lumix to refund me the amount that I had to pay to buy a separate charger for my camera. With shipping to buy the ****BTC15 was $156. This should have been included with the camera! Stop ripping off your customers or at least put out a press release, I would have not sold my old one with the camera if I knew Lumix didn't include it with the new camera.

  Business response

  06/01/2023

  The battery is charged in camera. The battery is charged via USB cable , one end plugs into camera and one to AC outlet. Similar to cell phone charging.

  The separate battery charger would have to be purchased by the customer. Unfortunately we cannot offer to compensation for this additional purchase, as it is an accessory.
  

  Customer response

  06/01/2023

  
  Complaint: 20054869
  
  I am rejecting this response because: the Lumix S5 comes with this accessory how are you supposed to use a portable battery operated camera when it is plugged in charging your battery? Why did you make it a removable battery and not have a charger? How am I supposed to charge my extra batteries while I am using the camera away from the charger? The manual doesnt address any of this.

  
  
  
  Regards,
  
  *******************************

  Business response

  06/02/2023

  The box provides all needed information as to what is included with the purchase. As previously stated the charger is now an accessory.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My mother was given a Panasonic microwave the first week of December, 2022, as a Christmas gift, purchased from Best Buy on 12-08-22. Model # NN-SD987S. Within 90 days, the microwave had an H98 error code. We called, took it to a repair shop they recommended. It sat there for 1 month, and we were told, it was non repairable, it would be refunded/replaced. We requested a gift card or refund by check since it was a gift. To date, 05-01-23, we still do not have a refund. Every time I contact them, they say it has been escalated, still investigating it. The repair shop spoke with them several times, it was not approved for repair. Yet, we cannot get her refund. She's 86 yrs old, we had to go out and purchase another microwave for her to use, This has been going on since the beginning of March. Could you please help us get her refund? I have emailed, called, chatted with them, I get the same story every time, it has been escalated but nothing ever happens. The case # is *****. I called ************ again today, same response, the case has been escalated. Best Buy would not take the microwave back, Panasonic can't repair it, and my mother is out of a $300 microwave and had to buy another one.

  Business response

  05/03/2023

  Upon review, a check was issued.  I requested a reissue of payment.  Please allow ***** business days to receive the check.  Thank you for bringing this to my attention, we are sorry about the inconvenience.

  Customer response

  05/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩