Business ProfileforEnviro-Safe

Enviro safe does not give you an estimate they dont even give you an itemized bill. I had them choose a faucet for me for my kitchen sink because I wasnt sure exactly what kind to get because Im not a plumber. They bought a $70 faucet give or take a couple of dollars and then they told me it was 129 Its not even the faucet I agreed upon. The faucet was not installed properly, and it was not the right faucet for my sink style. I cant turn the handle all the way because my windowsill is in the way. He did not install it correctly. They ended up charging me $800 dollars to install a $70 faucet. Then they saw my review and they lied and said that they discussed the price with the customer, me, in advance. This is not true. They did not discuss the price with me before he did the work. Im highly disappointed. I read other reviews where they grossly overcharged people -so much should check these guys out. I dont mind paying for the work thats being done but I they never told me the price ahead of time and I never got an itemized bill. I dont even know what the $800 was for. I know that it cost them $75 just to come to my door but thats all I know.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to make this right.We at EnviroSafe are deeply committed to customer satisfaction and take your concerns very serious. We appreciate your feedback and would like to address each point you've raised in your review.Estimate and Billing Practices: We understand the importance of clear communication regarding service estimates. Our policy is to provide estimates and receive signed agreements from our customers before commencing any work. In your case, we have a signed estimate from you agreeing to the price before we left for the supply house to purchase the faucet. This is captured within our system with time stamps, and we would be happy to provide this as proof at any time.Faucet Selection and Pricing: When selecting the faucet, ************** worked with you to choose one that met your needs. A model priced at $133.27 from HomeDepot was purchased on your behalf, which did not affect the agreed-upon price for the installation. We maintain transparency in our pricing and have documentation, including receipts, to support the costs incurred. We would be happy to provide this proof at any time. Installation and Functionality: We acknowledge the issue with the faucet installation, of which we have made several attempts to return and assess what mightneed tobe corrected under our 1 year warranty thatyou received with your purchase. Our goal is always to ensure that installations are compatible with existing home fixtures. We have made multiple attempts to revisit and rectify the installation at no additional cost to you but have not received a response to our outreach. Please by all means contact us to schedule a visit.Total Charge and Pricing Structure: The agreed-upon price was adhered to as previously stated. We are willing to share time stamps, GPS tracking, and receiptsto add total clarity.Communication and Agreement: We emphasize clear communication with our customers and require pricing approvals before work begins. In your situation, we have both a signed estimate agreeing to the price before the work commenced and a signed invoice at the completion of the job.Ongoing Efforts to Resolve: Following your initial review, we reached out multiple times, offering a resolution to your dissatisfaction. Unfortunately, we haven't been able to reach an agreement or revisit the installation, despite our willingness to address your concerns. We only hope that you are willing to communicate with us to find a fair resolution.Please feel free to contact us so we can work towards a satisfactory conclusion.Sincerely,EnviroSafe Leadership