Business ProfileforQuest Diagnostics

I would give a zero if I could not the fault of this specific location more so the corporation. I tried to call and schedule an appointment but that wasnt possible with the automated system as the robot could not understand my last name I provided it three times and on the last attempt it said to try and give examples for the letters such as C as in ******** halfway through that process the robot cut me off and told me I can restart the process or hang up if Im done giving me no confirmation that an appointment was scheduled. so I decided to go in person i sign in for the drug test at 2:30 and I wait for an hour since Im a walk in. no one including the check in *****, since there is no one at the front desk, told me that the only person who can do drug test had already left at 1:30. the only reason I found out was because I asked someone who had locked the doors there since I guess they were closing. she recommended I go online I tried to schedule online but it wasnt possible as any time I picked was listed as unavailable even though they were the only times not greyed out on the selection screen. finally I got fed up and called and picked the option for doctors because I assumed Id be able to talk to someone even if it wasnt the right person. well it turns out that is the customer ********************** line but I guess they hide that fact to ensure everyone goes through the automated system. the service person said I had to print out the email as they would not accept the info unless it was physically printed which seems nonsensical to me. so Im going to print it but I guess theres no gaurentee that my appointment will go through smoothly.TLDR: to summarize they have attempted to get rid of actual people doing customer ********************** and automate everything in an attempt to save more at the expense of the customers because their automated systems are terrible. this corporate greed is disgusting and I suggest you go with ******* instead if you have the opportunity