Business ProfileforThe Vitamin Shoppe

I am writing to complain about my recent order for 12 items of SILVER HYDROSOL 32OZ LIQ, placed on 09/27/2024.The order was shipped in 4 packages, but I encountered several issues:Tracking ending in 6856: This package contained 4 items, which I still have not received. Please check the tracking status with *****.Tracking ending in 9865: This package was supposed to contain 4 items, but I only received 2. One item was not even sealed and missing its original packaging. ***** tracking indicates a "Delivery Exception: Damaged, handling per shipper instructions, Barcode label unreadable and replaced, Cannot locate recipient."Tracking ending in 7622: received all items.Tracking ending in 0022: received all ******** resolve these issues, I took the following steps:On 10/8/24, I spoke with an agent who assured me I would receive 7 items and would get a follow-up call within 24 hours. Nothing happened.On 10/10/24, I called again for a status update but could not find any records of my previous call. I had to explain everything again, and I was promised a follow-up, but nothing happened.On 10/18/24, I requested to speak with a supervisor and was told I would be in the queue for a callback within 24 hours, but it has been over 5 days without ************ a loyal customer, I am disappointed by the lack of assistance. I do not understand why I need to investigate this matter on behalf of Vitamin Shoppe. It is their responsibility to liaise with ***** to determine the whereabouts of the missing package (Tracking Number ending in 6856) and to find out why I only received 2 out of 4 items in the second package.Given these ongoing issues, I no longer wish to do business with Vitamin Shoppe. Please issue a refund for the 7 bottles (6 missing + 1 damaged).If this matter is not resolved by the end of this week, I will initiate a chargeback with my credit card company.Your prompt attention to this matter will be appreciated. Email is the best way to reach me.