Business ProfileforMercedes-Benz of Caldwell

We had leased three different ******** from the dealership over the past ten years and decided to go in another direction. We were told by our salesman *** *********, as well as the salesman that accepted the car,(*** was on vacation) that if our car was purchased by the dealership the $595 return fee would be waved. We had the car inspected prior to returning the car and it passed with flying colors.We received a letter from **************** today looking for the $595 fee that I was told was waved. Upon calling ******** finance I was told that my salesman was incorrect and that only another lease or purchase would clear that fee. I then called the salesman ( *** *********) back who told me the policy had recently changed which was totally inaccurate from the information that I received from finance. *** said he could do nothing after being a loyal customer so I asked for a manger. The manager was very understanding with my concern and said he would have a conversation with my salesman( *** *********) but could not resolve the problem. The car had minimal miles and was in great condition so I'm sure that the dealership sold it after my return at a very good profit. You would think that they would have waved the fee after being such a good customer especially after receiving totally inaccurate information from one of the most seasoned salesmen at their dealership. I would advise anyone returning a car not believe anything they say since what they say may be totally inaccurate and you are stuck with an added expense.I would never lease or buy or recommend a ******** from Caldwell ever again.

The $595 disposition fee is listed on the lease contract. It is waived if another vehicle is leased or financed through ***********************. While we understand your frustration, we are not responsible for the charge.