Business ProfileforMVD Express

Recently I noticed my drivers license was expired / major problem since I was flying in just a couple days. I went to this MVD and got in very quickly while I was out and about getting ready for the trip. I was very flustered. I asked to renew my license and everything went fine. As we were finishing up I reminded the clerk that I was flying in a couple of days - would my receipt be enough? She said I would also need my punched drivers license. I was just so relieved that I wouldnt need to cancel my trip. at airport security - the agent looks at my receipt and says "I hope you got a Real ID, this is only going to be good for a few months". What the heck - MVD Express offered me a 8 year renewal (+fee). I thought to myself, "Surely it must be a real ID; they wouldve MENTIONed it when I'm there asking about flying on this license,right?" They never mentioned real ID to me. Today the lady told me it was my own fault for not asking for a Real ID, that I should've known about needing one since it's been all over the news, and it wasn't their job to mention it to me even though I was in there asking specifically about flying, etc. Why are they even there except to help the public figure out what we need? I was told I would need to repay ALL the fees in order to get a real ID. Pretty sure this is not the "excellent customer service" they advertise on their website. . The girl who helped me a few weeks ago was efficient and professional - I think it was a detail she just missed and so did I - last time I renewed was online during Covid - I had no idea what has changed. But for there to be no recourse or apology from this other lady? I won't be going back there. I would like a complete refund as now I have to go back and start the process over. This woman was rude muttering under her breath that I should've known something I obviously didn't. That's really no way to treat a loyal customer.