Business ProfileforHorizon Auto Glass & Tint

See uploaded images for written description of unacceptable service.

DO NOT RECOMMEND!!!! I scheduled to have two vehicles serviced for windshield chip repair. I called the location at **** ******* ** in Rio Rancho New Mexico on December 26th, 2023 to get an estimate.

The woman who answered the phone sounded like I had inconvenienced her by calling. She quoted some ridiculous price and was shocked when I asked if they would work with my insurance company to cover the cost of repairs. She reluctantly got in contact with my insurance company and I was able to set up an appointment through my insurance at no cost to me for any of the repairs.

I asked this snobby woman if they had a mobile unit that could drive out to my residence since it would be more convenient for my wife and I to not have drive two vehicles to their shop.

At first she said it was doable, but then later called me back to tell met heir one and only mobile tech guy called in suck for the rest of the week and I had to reschedule for another day, which being January 2nd, 2024.

Once January 2nd came around, this man shows up to my house in his marked Auto Glass van. I had a 3rd vehicle parked on the sidewalk outside my driveway and this ____ reversed his van within inches of my 3rd vehicle nearly hitting it and in doing so, blocks my entire driveway.

See attached documents for further details.

Once I saw that he finished the repair on the windshield and told him my wife was a few minutes away with her car for the second repair.

After telling him this, he turned around and walked away from me to put his equipment back in his van completely ignoring me.

He walked back to my car for the rest of his gear and still continued to act like I wasn't even there.

Somehow, by me saying he was unprofessional and needed a better attitude, he got offended and refused to finish the work that I had to reschedule for him to do.