ComplaintsforPooph
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The commercial says it works on even skunk oder. Pet oder etc... Etc..... I have a cat & keep his liter box pretty clean. Every once in awhile( far & few in between) there's a day in between cleaning. So I saw it at Walmart and decided to get a bottle for those days. IT DOES ABSOLUTELY NOTHING AT ALL! Air Freshener from the Dollar Tree works better than Pooph! It's a total rip off and they need to taken off the air! I am SOO TIRED of all these businesses out here ripping off hard working people just to make them rich!Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 23 I purchased a 32oz, bottle of Pooph from Chewy, Inc. After numerous applications of the product on various odors there was no removal of the odors as advertised. Repeated applications over time to the same areas, once again no results as advertised. This product is obviously a quick cash grab leaving customers scammed.Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On the commercial on tv tells you it works on orders just by spaying on your dog and you won't smell him and it doesn't work like that at all.so you are lieing to the consumer that is my complaint....Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Poof doesn't eliminate all odor. I bought a cat tower that came with packing smell and materials smells used to make cat towers smell didn't go awayInitial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered on line the advertised special of a 32 oz bottle of Pooph and 3 oz free bottle of laundry detergent. After a couple of weeks I received a 3 oz bottle of the concentrate - not what I ordered. The only option on the website was for the 32 oz spray bottle with the free 3 oz, laundry detergent. This little bottle cost $23.95. I left numerous voice mails and sent emails but no response. I requested my money back as this was not what I ordered and they advertised money back. This company is a fraudulent business that I wish I had never got involved with. They use bait and witch tactics.Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased this product on October 23rd, I only received that the label has been printed but no other communication. After reading these reviews, I feel this company is a complete scam.Initial Complaint
02/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I've placed an order online on January 16th, 2023. The next day I've received the tracking information but the package was actually never shipped. I tried calling and emailing the company and my inquiries were never responded to. Today February 20, I got a hold of the company and was confirmed that my shipment was never mailed. I requested a cancelation which they couldn't provide a cancellation email for and stated it will take 5-8 days before I would get an email. I dont trust the company.Initial Complaint
02/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On February 1, 2023 I purchased a product from POOPH. Upon delivery I immediately requested a refund. I decided not to use the product because of the poor reviews this company received on the internet. The product I received from POOPH I have not opened or used! On the website for POOPH states 100% refund for returns. I have attempted to contact the company four times and have received no response. I have requested a return label for their product and my refund. I have tried both calling and sending emails to request refund. I am attaching my order, last email sent and a snapshot from the website POOPH where the 100% percent refund is stated.Initial Complaint
01/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed a order with this company on Jan 6th. Order number ********. I have sent 3 emails. I have called left messages for them to call back at the number they provided. ###-###-####. No one calls back. I have not received my order and want my money refunded to my account. The tracking number of ************ it states label created by fed ex never received the package from POOPH.Initial Complaint
01/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order online on January 2nd, for $65.92. The order was for 3 bottles of product, plus 3 bottles of the laundry additive. I received a package on January 16th.. It was only of 3 refill bottles. None of them had the sprayer attached (and none was in the box). When I made the purchase, the photo showed them as spray bottles, not refills. I was also supposed to receive 3 bottles of laundry additive. They were also not included in the box. Per their website and my order email, if I had problems I could email or call. I emailed. No reply. I called THREE times and no one ever picked up the phone. I left a message and no one called back. I left messages on Facebook and Instagram. No one called me back. At this point, I believe they are being FRADULENT!
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Customer Complaints Summary
15 total complaints in the last 3 years.
5 complaints closed in the last 12 months.