Business ProfileforTotal Infusion Care, Inc.

The coordination between the discharge case manager and this business was unsettling from the start. They wanted to release my daughter on two, two week pic line antibiotics without confirmation of the medication delivery time and training to administer the medication. They sent me medication to my house at 7pm that was due at 9pm and expected me to know how to do it by myself. I refused to be discharged like this so we stayed another night to allow for proper coordination. This random man shows up to the hospital the next morning came into my daughter’s hospital room and was looking around for a fridge to put her medication. I thought he was an Uber food delivery man in the wrong place at first but he was sent there with 1 dose of medication because he was told the hospital wanted my daughter discharged and this medication was stopping her release. Nothing was well communicated from the pharmacy or the hospital. Then when we got down to the last three doses of medication, we found they had expired the day before. The pharmacy told us it’s ok to administer this expired medication and I refused. So I wanted to pickup new medication and they told me to either pick it up or have it delivered late in the evening. We called to let them know we would pick it up for the 2pm afternoon dose and wanted to make sure they didn’t close for lunch. They said they would be open until 5pm. I came down only to be told they didn’t have her medication ready and they could prepare it in 20 minutes. I waited for an hour and still no medication and the 2pm dose was late administered this business doesn’t seem to have regaurd for the timelines of medication administration yet they business name says “ responsibility for life” yeah right! The woman pharmacist had a problem referring to my daughter by her first name. This place makes you feel like a number not a person.