Business ProfileforLV Pro Tint, LLC

** THEY DO NOT CARE ABOUT THE CLIENTS OR THE MONEY THEY PUT IN! THEY DO NOT HAVE A CUSTOMER SATISFACTION GUARANTEE ON THERE CAR TINTING SERVICES* I am a new driver with my first car, and I bought a ceramic tints as a gift to myself. The total for the front and back windshields + all door windows came out to $888. I left so excited on my investment. I stated when I first walked into the door that I would need help deciding because this is my first car and first time doing this. It has now been 10 days approximately since I have left and I noticed the 5% tints on my front two doors were too dark compared to what they described to me. I was told "it is difficult to see at night", so I assumed that I would probably struggle a little but still be okay with closed windows. I realized that I simply couldn't see anything at night unless I opened the windows. Which for me defeated the purpose of the window tints. I was told "to pay another $199 for the fix because there is no warranty on that and it says that in the disclaimer." I read the disclaimer and it says nothing about them not be liable if the customer is not satisfied. They kept changing it to talking about the legalities of it being illegal to have them at 5% but not illegal to put them on. Again I'm a new driver so I figured it would have been disclosed if it wasn't an optimal idea. I was displeased how they would pivot the conversation and just down right ignored me in the end to book an appointment and gave **** customer service. I honestly felt played because I would've paid if the customer service was better. I felt as thought I didn't even have them for 2 weeks before reaching out. It's not about the money it was the principal and the moral problem. I have attached my car photos, the texts, & point 4 in the disclaimer. Writing the review to help any new drivers that may end up in my position. I wouldn't recommend solely based on their ****** customer service. Even the response to my review on yelp was ****.

Nicole, you sound like a lovely-ish person. I wish there was something that I could do for you but ultimately it comes down to this: 1) You were not played. You were shown 17 different options in shades and were advised that 5% would get difficult at night. Especially for a new driver. You still chose limo tint on your front doors. If we would have pushed for a lighter film based off of our recommendation, we would be here responding to a 1 Star Review for not letting you choose the shade you wanted. 2) I can only empathize with you so much. At the end of the day, the warranty is clear on what it covers and buyer’s remorse is not covered under warranty. Someone has to be paid to tint your windows and materials have to be used. I cannot ignore these costs because you changed your mind 2 weeks later. If this is how you think the world works, I wouldn’t be surprised if your Yelp account is filled with 1 Star Reviews. 3) Our disclaimer clearly states what the legal limits for tint in Nevada are. You read this disclaimer and signed it prior to allowing us to work on your vehicle. It also states that you agree to assume all risks associated with tinting your car. Choosing 5% tint as a new driver when this was advised against is a risk you chose to take. I cannot pay for your inability to accept advice. I have reviewed your calls and messages and found the following statements made by you; #1, YOU: “I wish I would have gotten a better perspective than ‘it’s difficult to see at night’ “. Literally, what else can you ask for in a sales person than that example of blatant honesty??? #2, YOU: I’m a first time car owner and driver why would they let me sign off on 5%? (Excuse the lack of proper punctuation. This is extracted directly from your messages to the company). Why would we “let” you do what you want? See extract #1. You were advised. You ignored this advice and chose what you wanted. We didn’t twist your arm to do anything after that because this is not a dictatorship. We don't force anyone to make any decisions off of our opinions (election season type humor). I’m sorry that you got to exercise what appears to be your first grown up decision and learned a lesson that was difficult from it, but it sounds like this was necessary to your development as a productive adult member of our society. #3, YOU: “I get that you’re trying to be professional…” This means that you had professional customer service. You just didn’t like the facts that were given to you. This far from deserves a 1 Star Review. What I find most disturbing is having your mom leave us a 1 Star Review for this situation as well. Who does that? You are a new driver, young adult, and probably hitting the workforce and real life for the first time. I’d hate for you to go through life much longer without someone telling you that it’s poor form to bring your mom into something that she probably doesn’t have the full story on. Your mom doesn’t deserve that. Make her proud. Come clean to her so she can take down her review and let you be an adult all on your own. Nothing would make a parent more proud. I hope all of this helps you develop into a magnificent citizen someday. Don’t forget to vote!