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            Business ProfileSuperior Servicing LLC

            Financing

            Current Alerts For This Business

            Pattern of Complaint:

            In March of 2024 BBB noticed a pattern of complaints from consumers alleging the following:

            Payments made to Superior Servicing LLC did not go towards their Federal Student Loan balance.

            The business used misleading sales tactics regarding their affiliation with the Department of education or their student loan servicing provider.

            The sales pitch did not match the documents presented to the consumer. 

            BBB alerted the business of our concerns in March and April of 2024 and did not receive a response. BBB continues to receive the same type of complaints regarding the business.

            Contact Information

            400 S 4th St Ste 500 Spc 457

            Las Vegas, NV 89101-6207

            Visit Website
            (866) 202-5126

            Customer Reviews

            1.06/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            213 complaints closed in last 3 years

            189 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 1

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            400 S 4th St Ste 500 Spc 457, Las Vegas, NV 89101-6207
            BBB File Opened:
            4/13/2023
            Years in Business:
            1
            Business Started:
            1/27/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Dennise Merdjanian, Managing Member
            Contact Information

            Principal

            • Ms. Dennise Merdjanian, Managing Member

            Customer Contact

            • Ms. Dennise Merdjanian, Managing Member
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            213 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/29/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            Superior servicing offered me an agreement plan in 2023 that I paid on until 2024 in August that they were a loan forgiveness agency that helped people qualify based on their income for student loan forgiveness. The sole reason I agreed to this program is because I was contracted an agreement that my monthly payments would go towards my student loans with a forgiveness percentage applied based on my income. I surrendered over to this company a total of $1,200.00 plus of my income until I found out from the student advisor my money wasnt being transferred to pay towards my student loans and they do not work with any outside companies. Superior servicing committed fraudulent activities by offering student loan forgiveness in the contract and no paying towards that contracted promise. Later after speaking to several of their customer service representatives, the money that is paid towards their company is for their work nothing to do with our loans and continued to promise that I shouldnt have to oddly the school back of I continued to pay them and file the paperwork they provide. The paperwork they provide is from the ** advisor website. This company also gained access to our website and password.
            Read More
            Read 212 More Complaints

            Customer Reviews

            32 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tenaj H

            07/17/2024

            Superior Servicing LLC is a SCAM! I was sent a letter back in January WITH ALL MY INFORMATION on it to consolidate my student loan and get low monthly payments there after! I was told I needed to pay $800 to consolidate because you HAVE to have paid a certain percentage of the loan. Once I paid the $800, I was told my monthly amount would be $49 a month and after 7 years due to my federal working time my loan would be complete! I paid the $800 Feb 1st & in March is when the $49 started to come out. I got a letter from Mohela recently saying that my account was DELINQUENT DUE TO NONE PAYMENT! They said that they've NEVER received not ONE payment from me!!! I Googled the company and Superior Loan Servicing came up, their located in California and when you contact them, they let you know in their disclaimer that they ARE NOT associated with ANY student loan payments or consolidations! Come to find out, the Superior Servicing who had been sending out letters to consumers is a FRAUDULENT LLC who's scammed THOUSANDS of Americans out of THOUSANDS of dollars!! I've found SO MANY reviews on ppl that's been scammed and fighting with their banks to get their money back or have gotten their money back INCLUDING ME! (I'm fighting now). DO NOT FALL FOR THIS SCAM if you have not already. If you have, file a fraud complaint with your bank IMMEDIATELY & have ALL further payments stopped from being deducted.
            Read 31 More Customer Reviews

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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