Business ProfileforSunshine Service Group LLC

We hired this contractor on 1/31/22 to deliver a "Custom Commercial Grade Garage Epoxy" floor finish. Services were performed on March 9, 10, 13 & 25 of 2022. We paid contractor $2200 plus incurred a $710 repair bill for damage to our garage doors. The business committed but did NOT: (1) procure & use both the quality and quantity of commercial grade products specified in agreement;(2) prepare the surface properly by using specified & necessary professional equipment (specified in our agreement) to both grind off old epoxy finish & steam clean/remove the debris;(3) apply the epoxy, custom flakes and top coat/sealer correctly/properly. Examples: performed work at temperatures below recommended levels (40 vs. ***** degrees), incomplete epoxy coverage of garage floor, clumped the custom flakes and then removed clumps poorly (exposing old finish), transferred product to garage door seals (causing them to later fuse to floor);(4) deliver the "Custom Commercial Grade Garage Epoxy" floor finish requested and specified in our written agreement; and (5) refund our money per his stated "satisfaction guarantee" despite several material, contractual misrepresentations and poor workmanship at every step of the process.Our concerns were dismissed/downplayed throughout the time the initial work was performed (March ****). When temperatures rose (late May/early June), issues arose and were communicated with a request to return to the job site -- the contractor failed to do so. When the garage doors fused to the floor and were ripped from the rails (July 15), the contractor refused to share in the cost and requested additional money to correct the seal issues in the finish coat. When the temperatures moderated to acceptable range, the contractor could not fit us into his schedule for 40 days (Oct 19). When contractor finally returned, he recognized his many failings and recommended a full re-installation. Given the above, we asked for and were refused a refund.