Business ProfileforDollar Loan Center, LLC

Unfortunately, I needed a loan today because of car problems. I needed to get a loan many years ago and worked with Dollar Loan Center. I had forgotten how unprofessional they were until I contacted them today. Everyone needs help now and then, this company's customer service is the worst I have ever had; they treat you like you are a second class citizen. I called twice today at the Sunset and Stephanie office and talked with Nancy, who claims to be the store manager. I applied online and provided the documents, and she still did not receive them. Her response, "oh well, just try back later." Really? Is that how you run a business? According to the workers at Dollar Loan Center, there is no headquarters, so you can't get help from management. So I am wondering where all my information has gone since Dollar Loan doesn't seem to have it. My questions were legit. I simply asked where the documents might be if my end said they were received. Again, Nancy's response is to try later. She is a very unpleasant person to work with and does not have customer service at all. Customers don't need to feel like they are second-class citizens because they need money; why do companies allow their employees to treat others like that? "Love one Another" and be "Kind."

Hello, KJ, we strive to provide exceptional service to all of our customers and are disappointed to hear about your negative experience. We would truly appreciate the opportunity to make it better. Please reach out to us directly so we can address your concerns at 1-866-550-4352 or info@dontbebroke.com