ComplaintsforAutoNation Nissan Las Vegas

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like to make a formal complaint in regards to Auto Nation Nissan. Myself and my granddaughter (I am the co-signer) have recently purchased a vehicle from Auto Nation Nissan on Sahara in Las Vegas NV. I had signed all documents on July 20, 2022. Last evening, my granddaughter had an issue with the vehicle already while driving with my grandchildren in the car! She almost got into a car accident last night because the 2020 Nissan Altima that we had recently obtained from Auto Nation Nissan on Sahara had decided to delay when pressing on the gas. She smelled smoke but of course didn't think it was her vehicle because it is newer and had just purchased the vehicle. The 'CVT (AT) Service Now' warning turned on in the dashboard as well as the check engine light and the vehicle was jerking a bit. In addition, the gas gauge fluctuates! This vehicle isn't safe! We should not have to go through this when we just purchased the vehicle! I DO NOT want the vehicle! I need someone from corporate to contact me ASAP before I take legal action being as though one of your service reps had informed my granddaughter that they "may have missed" this issue when initially inspecting the vehicle! This is a CPO (Certified Pre-Owned) vehicle therefore why are we going through this?! My granddaughter and my grandchildren could have been extremely hurt or worse because of this faulty vehicle! There have been class action lawsuits in the past for the same CVT AT Warning issue of the Nissan Altima and other models!

  Business response

  09/02/2022

  Business Response /* (1000, 5, 2022/08/02) */ Thank you for bringing this concern to our attention. The vehicle is being inspected and the customer is in a loaner vehicle. We are working to address the customer's concerns. Thank you

• Initial Complaint

  03/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  3/12/2022 Visited dealership with intent to trade in current vehicle. Both my father and myself filled out a credit evaluation. Today is 03/16/2022. Called dealership with father on the phone and transferred to representatives voice-mail. Called back and transferred to manager. Manager asked last name and said someone would call back and I asked if he had the number but immediately received a reply that they have caller ID. No communication about denial or acceptance just rude and unacceptable treatment in seeking a response. Weird how you show interest and receive multiple calls and texts but cannot receive information about decision. This is called unfair treatment and discrimination against people with lower credit situations. Just as easily as they requested me to come down and fill out an application could have been as easy to receive credit decision. The "manager" could have even explained an update but chose to neglect and not take seriously a common call that involves someone's trust in submitting an application. Absolutely poor and discriminatory response which is by no means a fair action. I would appreciate a call with the same energy that was shown prior to arrival. I know and understand the law perfectly and I hope that they do practice salespeople numbers game where they ignore those in need. I also wa r that any inquiries be removed immediately since they are choosing to ignore calls ignore questions and behave as if I wasn't there then they should make sure to delete all their hard inquiries and or communicate with both my father and myself.

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/03/18) */ I spoke with the customer and apologized for the lack of phone skills and etiquette. I was able to get a lender to conditionally approve and am currently working with the customer to see if the conditions work for both parties. customer has my direct number. customer seems happy for the assistance Consumer Response /* (2000, 7, 2022/03/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) General manager responded and exceeded expectations in regards to customer service...proud to know that he leads that organization. Issue is resolved

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2018 Nissan Rogue mid December. Advised some concerns regarding how the car was running, metal noise coming from underneath. Also the check engine light came one. Returned car to dealer. Was advised I left gas cap off and that was the code for check engine light. Repair person said didn't hear noise I was speaking of. 30 days later check engine light on again and metal noise louder and care losing power. After 3 days of diagnostic was advised the car needed a new transmission, under arms need to be replaced and gas leaking from gas cap. Those are all the concerns I expressed when vehicle was purchased. Was told fluid was black. Obviously no inspection of fluids was done before purchase. Have requested that dealer return down payment and repurchase the damage vehicle that was sold to me less than 60 days ago. Dealer also does not want to provide an estimate of the repairs that has been requested. I have received text with information.

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2022/02/23) */ I have spoke with ***** ***** multiple times and am willing to work with her if she is not happy with her vehicle. The used vehicle market is excellent right now. ***** picked up the vehicle after her repairs were done, there was no charge for the gas cap and the deductible of $200 for the repairs were paid by the dealership. ***** was given the repair order for all the work done on her vehicle. When ***** purchased the vehicle, she was given a worry free folder from sales department. The worry free folder contains, ***************, *******, and service records of what was done prior to the sale. If for some reason ***** does not have it, she can come in or call me and we will email any and all copies. The vehicle has been repaired and is in great driving condition. The dealership is not returning the down payment or buying the vehicle back. As I told ***** on my last call with her, we are here to assist.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Good Afternoon , Last week I reached out via phone on 12/10/21 to report some damages that were done to my car after I dropped it off for a service updates 12/10/21 at 9am . I have yet to get a response back so I'm hoping this email will get me in the right direction and this Incident can be handled in the proper manner. Last week on Friday I dropped off my 2019 Nissan Sentra for a service update free of damages and when i received my car back at 2:30 pm there was a huge scratch and paint chip on my passenger side back door. I showed Omar because he was the tech that worked on my car and he agreed that the scratch wasn't there when i dropped it off , he confirm that in the cameras issue my car was scratch free. A few moments later a few of his colleagues came out and said that The scratch was there when I dropped it off so I requested to see the cameras and when we all review the cameras the scratch was not shown on camera but they were trying to make me believe that the scratch was there first and it clearly wasn't the camera show that. I have pictures from the camera where it shows me dropping the car off scratch free and nothing was done to fix the scratch that was done at AutoNation Las Vegas to my car. I am requesting that you guys check the cameras out and once you do you'll see that the scratch was never there it happened while they were doing my system update and possibly transferring the car to the car wash wash . This situation needs to be handled immediately! I've been driving around for days now with the scratch on my car that I didn't put there and that is extremely unfair to me this situation needs to be handled and fixed. This is the Message I sent to AutoNation Nissan corporate multiple times and still haven't heard back from them .

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/01/07) */ I called the customer and she will be here Tuesday evening at 5:20pm, we will take a look and see how we can repair the scratch Consumer Response /* (2000, 7, 2022/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke With the general manager and he offered to have the car fixed or some sort of store credit due to me going 2-3 days without a car if I choose to leave it to get fixed.

• Initial Complaint

  12/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I totally hate to bring this matter up to the bbb but this dealership has left me with no choice I took my 20 Nissan sentra to get an oil change and have a service recall worked on I got the car back later on the day they did not even change the old sticker, it was dirty with oil finger prints on my way to Laughlin the tire button went on. I called a week later left message no response another week later same no response So finally I was upset I called asked for the general manager after I was told the service manager would call me back and never called back the volume button is not working properly so that is another issue So I left a massage for the general manager so guy calls me back I said I left a massage for so and so he was rude and she is not hear you have me on duty right now so you ain't got no choice but to work with me. I hung up on him I feel like my car is not in good hands and they are doing it on purpose to try to sell me a new car they been wanting me to sell them this car I need them to fix all the issues they have created and please forward my complaint to the DMV Bureau of enforcement

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2021/12/08) */ I spoke with **** the very first day he had the vehicle, the recall work was performed, we also explained to the customer of oil change notification stickers are slowly going away, now most cars have electronic monitors that notify the driver that service is needed within so many miles. we welcomed MR ********* to come back and sit down with both GM and service director. the work he paid for was done and done and fairly charged. No refund validated.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩