ComplaintsforLe Savon 2

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased August 21, 2024 We were sweetened into their shop from the corridor of the mall with compliments of how great we looked (we are 77 and 71) and an offer to try a product for free on us. The product made the 2 lines between our eyes basically disappear. We were impressed. My sister and I both bought the item for $433. each. Then a different sales person came and said oh let me show you what we can do for your wrinkles It did seem to smooth our old skin pretty good. I asked her how much that stuff cost. She said $7,000.00! I laughed because I thought she was kiding. I told her several times I could not afford it. She said to use the same credit card I had already used to purchase the $433 item. I did hand her the card and it was denied. She said to call my credit card company to release more money. I got in touch with cc company. In the meantime she was using the card and charging $3000.00 twice. But there was still a charge left for around $1586.60. She told me to get off the call with my credit card company. I did. Introspect she could have charged the left over *** to the same credit card but didnt want to so stupid me gave her a different cc to charge the remainder of $1586.60. My sister (*******************) and I feel it might have been like a bait and switch because the product they used on us was quite amazing results but here at home it doesnt. Only two products came wrapped in cellophane. Everything else was open which doesnt seem right. It could have been used as samples. They say it cant be returned because of its medical grade but there was no sigh anywhere in the shop that said no returns. The only place it said no returns was on a slip of paper she put in the bags and I saw it when I got home. There was no itemized receipt either. I called about that and was told sorry, they would mail me one. No receipt has come. When I complained about this to her she said she would send me more product. She did send things like. 2 bath bombs, lotion.

  Business response

  08/27/2024

  We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase.
  
  ******************************* came into our store and freely agreed to a product demonstration from our beauty specialist.  **************** purchased our skin care products, signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. ******************************* knew the price of the items she was purchasing and never told us she had any problems. Each and every customer receives their itemized invoice and receipt before they leave the store. All our products given to our customers are brand new and unopened.
  
  Le Savon takes pride in the high quality of our products and in our customer service to each and every customer. Le ********************** has ** hour/7 days a week, toll free, HUMAN answering service, **************. We do our best to answer questions, address complaints, concerns or any discomfort our customers may express.  Although it is unlikely, if the customer is not compatible with our product line, we have additional product lines we can offer them as an exchange, due to the fact we are unable to receive returns at this time due to COVID-19.
  
  We have a record of **************** contacting our employee stating that she is very happy with her product.  We are always more than happy to assist our customers with any questions and or concerns that they may have. After receiving this BBB, we attempted to reach out to ****************, but unfortunately there was no answer and no response from her.
  
  We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.
  
  
  
  

  Customer response

  08/27/2024

  They have lied. They never gave me an itemized receipt for the $7000.00 purchase. I called for one and they said they would reproduce it and send me. Have received no receipt.   I never once told **** I liked the product. I called her several times for instructions (that were lacking with the products) for her help in using them correctly. On a few products she changed how they were to be used from what was on the box. There were only Two items that were sealed rest were already opened. 

  Customer response

  08/27/2024

  They did call me and I answered. They said I did not answer. I was at a restaurant and could hardly hear **** so I explained I was eating and she **** need to me back which she never did. 

  Customer response

  08/28/2024

   
  Complaint: 22203193
  
  I am rejecting this response because:
  

  They have lied. They never gave me an itemized receipt for the $7000.00 purchase. I called for one and they said they would reproduce it and send me. Have received no receipt.   I never once told **** I liked the product. I called her several times for instructions (that were lacking with the products) for her help in using them correctly. On a few products she changed how they were to be used from what was on the box. There were only Two items that were sealed rest were already opened. 

  
  Sincerely,
  
  ***************************

  Business response

  08/28/2024

  As a company we always strive to satisfy our customers as best as we can while still following company guidelines. We will be more than happy to send ******************************* her itemized receipt again. We tried helping ******************************* and spoke to her several times over the phone to give her instructions on how to use each product and she appreciated it very much and never showed disapproval throughout all our conversations. We spoke with her over the phone and she said everything was great and thats how our communication with **************** ended.  **************** was satisfied with her sale at the time of purchase and after, and we would love the opportunity to resolve this matter if we are able to make contact with ****************. We look forward to hearing from her. 

  Customer response

  08/29/2024

  No itemized receipt was in any of my 2 bags. They have already said they would send one but have not. I appreciated help given my **** over the phone but some of her instructions were different from what was on the box. They should have explained that when they sold products. I never said everything was great. I did not get the same results at home as in the store. Maybe bait and switch someone told me. I was being pressured into a quick sell by **** taking it into her own hands and exacting two $3000.00 charges before I was through talking to my financial Institution. 
  My phone is always turned on and they have not called me after the time **** called and I was at lunch and it was loud in background. She was going to call back but didnt. I called **** about how to store the product and if it should be refrigerated. She said product would last 3 years and no need to do anything with it. I found many quotes on the internet about storage but cant copy it to this text. They all basically said store for 2-3 years on the shelf unopened. All my stuff was already opened except for 2 small items. 

  Customer response

  08/29/2024

   
  Complaint: 22203193
  
  I am rejecting this response because:
  

  No itemized receipt was in any of my 2 bags. They have already said they would send one but have not. I appreciated help given my **** over the phone but some of her instructions were different from what was on the box. They should have explained that when they sold products. I never said everything was great. I did not get the same results at home as in the store. Maybe bait and switch someone told me. I was being pressured into a quick sell by **** taking it into her own hands and exacting two $3000.00 charges before I was through talking to my financial Institution. 
  My phone is always turned on and they have not called me after the time **** called and I was at lunch and it was loud in background. She was going to call back but didnt. I called **** about how to store the product and if it should be refrigerated. She said product would last 3 years and no need to do anything with it. I found many quotes on the internet about storage but cant copy it to this text. They all basically said store for 2-3 years on the shelf unopened. All my stuff was already opened except for 2 small items. 

  
  Sincerely,
  
  ***************************

  Business response

  09/02/2024

  Thank you so much for allowing us to continue and fix the situation with our customer. As we have stated, we will be more than happy to send over an itemized invoice as soon as our customer contact us. We have also attached receipt that our customer signed, showing the no refunds stated at the bottom. Also attached this pictures of our phone conversations showing the extensive time. We have tried to help out our customer, and she was also very appreciative and satisfied.

  Customer response

  09/02/2024

  As I reported last week the item was unsealed and will not keep for 3 years. The product has a shelf life of 2 to 3 years if sealed. My product was open. How can this be closed. I have responded each time you requested me to respond. Please explain why you closed this. These people are selling unsealed product and claiming it is medical grade. 

  Business response

  09/11/2024

  Hello and thank you for allowing to keep trying to rectify this issue.

  ******************************* has still not reached out to us, so today, September 11, 2024, we sent her itemized receipt to her via text message to the phone number we had for her from previous conversations. 

  Furthermore, our line of products do not come sealed from the manufacturer. ******************************* saw how all our products came packaged in the store prior to her purchase, and she then proceeded to purchase her products and take them all when she left our store.

  We are very disappointed **************** is not content since she was very eager to make the purchase while in our store, to even activate a credit card and split purchases between credit cards to make the purchase possible. She also seemed very happy with her items throughout all our conversations, but we hope to fully do our best to satisfy ****************, while still following our company guidelines.

  Thank you.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased about $5,000 worth of anti-aging cosmetic products from Le Savon. The employees were pushy and do a really hard sell. I felt uneasy about my purchase. There were several factors that made me question whether I had been scammed. After doing some online research I found that I had a similar experience to a lot of people who said they were ripped off. They are not authorized dealers of the products they sold me, all different brands with no instructions. They said I would be emailed with but have not gotten the information even after following up to find out. They used lots of tactics to try to make me think they were giving me a deal. I learned from reading the experiences of others that they hide the portion on the receipt that says all sales are final. They really shouldnt put cosmetic products on peoples faces without asking about allergies. I suspect a bait and switch, whatever they put on your face makes you think it is going to work. I purchased the products two days ago and they are unopened. There is no reason they should not take it back. There are just so many factors that suggest they prey on vacationers and exploit of us who are getting older. The receipts dont actually add up, either. Its like they know they ultimately are charging $5000. I walked past the business yesterday and some random woman seemed to know how much I spent. And she tried to sell me something else with the same hard sell tactics. I had to tell her repeatedly that I was not going to buy anything else. I just want my money back. I have contacted my credit card company and am prepared to make a police report.

  Business response

  12/21/2023

  We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase.
  
  ******************************* came into our store and freely agreed to a product demonstration from our beauty specialist.  **************** purchased our skin care products, signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. 
  
  Le Savon takes pride in the high quality of our products and in our customer service to each and every customer. Le ********************** has ** hour/7 days a week, toll free, HUMAN answering service, **************. We do our best to answer questions, address complaints, concerns or any discomfort our customers may express.  Although it is unlikely, if the customer is not compatible with our product line, we have additional product lines we can offer them as an exchange, due to the fact we are unable to receive returns at this time due to COVID-19.
  
  We have no record of **************** contacting our 24 hours/7 days a week customer service.  We are always more than happy to assist our customers with any questions and or concerns that they may have, however we were not given that opportunity.  After receiving this BBB, we attempted to reach out to **************** several times, but unfortunately there was no answer and we had to leave voicemails, but still have no response from her.
  
   We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 26th at 6:30pm I was attempting to find a restaurant for a retirement party and I asked two gentlemen for help at ** Savon. they said the restaurant was around the corner but told me they could ************* really quick before I went in.. The put some face cream around my eyes and told me how it works. He asked if I wanted to purchase some so I asked how much it would be. he said it was $20 and I thought- heck that is fine. I was looking through my bag for my wallet and discovered that I left it in my room so he asked if I had apple pay on my phone which I said I did. I waved my phone over the reader, did not sign anything and there was no receipt put in the pretty bag . when i returned home on Thursday I discovered they charged me ********. I tried looking up the company name with no success to call them and get it returned. the company name on the charge on my card came through as Luxury Cosmetics 55 and even ********************* could not help me locate the company at their mall. The sales person acted fraudulently and predatory. I refuted the charge with ******* ***** and the rejected the claim . I was able to locate a phone number on this website and called today before filing this claim. they said they would have someone call me back.

  Business response

  06/16/2023

  June 13, 2023
  
  
  We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase; invoice on April 26, 2023.
  
  *********************************** came into our store and freely agreed to a product demonstration from our beauty specialist.  **************** purchased our skin care products, receiving the receipt and invoice in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. 
  
  Our beauty specialists always provide prices for each and every product to the customer before every purchase. Our beauty specialist spends a generous amount of time with each customer explaining in detail our products, their prices, and instructions for each product.
  
  Le Savon takes pride in the high quality of our products and in our customer service to each and every customer. Le ********************** has ** hour/7 days a week, toll free, HUMAN answering service, **************. We do our best to answer questions, address complaints, concerns or any discomfort our customers may express.  Although it is unlikely, if the customer is not compatible with our product line, we have additional product lines we can offer them as an exchange, due to the fact we are unable to receive returns at this time due to COVID-19.
  
  We have no record of **************** contacting our 24 hours/7 days a week customer service.  We are always more than happy to assist our customers with any questions and or concerns that they may have, however we were not given that opportunity.  Our company phone numbers for customer service are printed on both the receipt and invoice which **************** received.
  
   We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.

  Business response

  06/16/2023

  Attached are both the receipt and invoice for our customer.

  Customer response

  06/17/2023

   
  Complaint: 20179831
  
  I am rejecting this response because:  thsi receipt was NOT provided to me at the time of purchase and thsi company was completely unreachable under teh name that came through on teh card so it was impossible for me to reach out to them after I saw the charge on my card.  The attached itesm do nto have my signature or input of a pin number.  

  
  Sincerely,
  
  *******************************

  Business response

  06/21/2023

  Each and every customer receives their invoice and receipt before they leave the store. The credit card receipt for *********************************** shows pin verified, which means her pin had had to have been input at the time of purchase.
  
  We have also tried to contact **************** several times but there is no answer or call back from her. We would love to speak with ********************************** to try and resolve this situation.

• Initial Complaint

  05/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and I went on an extended vacation starting in ********* on April 24. We stayed at *********** Hotel. Upon leaving and entering the hotel, we would pass by Le Savon. The employees would stand at the entrance and lure people in by free samples or I like your shoes. This was a constant heckling.One day, I entered the store to purchase a mirror and came out spending $1,409 on a face cream that **** said would permanently correct my eye wrinkles with extended use. After leaving ***** on vacation, I discovered that the same cream is on Amazon for $470 with reviews that were far less than optimal. **** completely misrepresented the product. Her advertising of the product was entirely false.On the following day while still in *****, I was heckled to come into the store to let **** use a $12,000 machine on my neck to firm the skin. If used for three minutes a day, it would permanently firm all parts of my body. I could not afford to purchase it and told her no. She said she would reduce the amount to $7,000 because I would really benefit from its use. I called my husband for approval and he said no.In the end, she offered the machine for $2,400 so I made the purchase after a tremendous amount of pressure. She would throw in a jar of cream for free. According to my credit card statement, she charged $1,300 for the machine and $650 for the cream.The next day, we left *****. Three weeks later on May 13, we returned to ***** to fly home. I did not use the machine and decided if **** misrepresented the cream, why should I believe her about the machine and decided to return it on our return trip to *****.I paid for the machine on my **** card. **** did not give me a receipt because she made me promise not to tell anyone what I had paid for the machine.**** would not take it back. I want a full refund for these items. Their work ethic is dishonest and misleading. I will also file a complaint with the Attorney General. *************************

  Business response

  05/31/2023

  
  We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase, on April 26, 2023.
  
  **************** purchased our skin care products along with a mirror from our store, and acknowledged by signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt.  The machine **************** mentioned is an ******* Eneo Totale LED Device that is *** approved and dermatologist recommended, with a manufacturer Limited Lifetime Warranty.   
  
  **************** reviewed her invoices on each purchase and signed each receipt before she left our store, taking her receipts and all her products with her when she left our store, products that she has in her possession and in her extensive use. 
  
  We contacted **************** on several occasions by phone to better assist her, while still following our store policy, unfortunately **************** refused our assistance. However, we are more than happy to assist her with any concerns while still following our company policies.
  
   We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.
  

  Customer response

  06/01/2023

   
  Complaint: 20086840
  
  I am rejecting this response because: It is all a total lie.  I was given no receipts because they did not want any evidence of what I paid for the products and never mentioned their 14 day return policy.  They lied about the results of their products. This business needs to be shut down because they are misrepresenting to the public the efficacy of their products and charging triple.  Their business strategies are dishonest and unfair.
  
  Sincerely,
  
  *************************

  Business response

  06/02/2023

  Our company policy requires all invoices be input into the system and customers must sign and approve all receipts and sales. All of our customers receive both their invoice and receipt with each and every sale. **************** paid with a credit card which means she received both invoices, one of them signed by her.

  Customer response

  06/05/2023

   
  Complaint: 20086840
  
  I am rejecting this response because:
  I made a purchase at Le Savon two days in a row for two separate products. Yes, I used a credit card for both products but did NOT receive a receipt for either product. 
    Furthermore, they indicated they called me several times after being in the store to return the machine.  I have an iPhone which indicates any recent missed calls. I received no calls or messages from Le Savon at any time. 
    To resolve this issue, I would like to return the unused machine and cream for a total refund. My credit card statement show $1,300 for the machine and $650 for the cream. 
     By the way, the additional cream I bought for $1,295 lasted with proper use for two weeks.  **** indicated that it would last for two years making the purchase very affordable. 
    I feel this business needs to be investigated for the good of the public so it cant hurt other people in the future.  Their business motto must be lie, lie, lie.  I worked in the legal field for 48 years and I am aware of how important it is to keep receipts  I also have my bank statements to prove what I was charged.  *************************

  Sincerely,
  
  *************************

  Business response

  06/05/2023

  Our company policy requires all invoices be input into our system and customers must sign and
  approve all receipts and sales. All our customers receive both their invoice and receipt with
  each sale. **************** paid with a credit card, which means she received both her invoice and credit card
  slip, which was signed by her. If **************** has lost her receipts, we can always provide copies for her at
  any time she requests, and we have attached proof of her receipts as well, which were signed by her.
  **************** spent over an hour at our store learning about our products and she decided to purchase
  items not only once, but twice. Our policy is to allow exchanges within two weeks, which she is past that
  point, but we are still willing to exchange for her from any of our product lines. In addition, we called her
  once again today June 5, 2023, at 10:05 a.m., to come up with a resolution and she answered the phone,
  told ** she did not want to speak to **, and hung up. There is not much we can do if **************** refuses
  to speak with **.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/12/23 my sister, her husband, and myself were walking through the Grand Canal after dinner. As we were walking by the Sericin Salon a sales rep called out to my sister asking about her shoes. A male sales rep joined the first rep and both asked my sister to come in for a free eye lift treatment. I went in with her. My sister received the treatment on one eye while the rep explained the benefits of using the cream weekly and asked if I noticed a difference. I answered that I did see a bit of a difference. He then gave me the same treatment on one eye- my right eye. He told us that the cost was typically $700 but he would give us a special rate of $200, but we couldnt tell anyone about the price we paid. He stressed the benefits and that this was a great deal and that the cream would last for 2 years if used as directed - once a week for a month and once a month thereafter. He said he would also give us each a free moisturizing cream. My sister and I both agreed to purchase the eye lift treatment. As he was ringing up the sales, a third **** ********* (?) motioned us over for a warm light treatment. Because of the distraction I do not remember signing a sales slip, although I may have done so. ********* gave us both treatments and she did an eye lift treatment on my left eye. She made a rude comment that I obviously don't do anything to care for my face. (I am 72, have had cancer twice, both requiring surgeries, chemo and radiation.) The comment left me speechless and I couldn't wait to get out of the store. A bit later I noticed some itchiness under my left eye. There was a red spot and it was a little puffy. I washed my face and used my usual face creams. By morning my face was fine.I didn't look in my bag until the next day when I returned home. In the bag were the eye lift treatment, moisturizing cream and night cream, and a receipt for $433.52 for the eye lift cream. No charge for the moisturizing and night cream. After use, my skin reacted to those also.

  Business response

  03/27/2023

  BBB Case#:19627504
  
  To Whom It May ****************** would like to thank you for allowing Luxury Cosmetic #** the opportunity to address the concerns that our customer has expressed with her experience during her purchase, on March 12, 2023.
  
  Our primary focus is on our customers and presenting them with a  professional and positive experience while demonstrating our products.  Products which are of the highest quality.  Our representatives would never intentionally or unintentionally offend our customers by speaking to them in such a manner.  Our customer service and customer care is our number one priority.
  
  Devastated upon hearing about the BBB misunderstanding, our sales representative contacted ******************** and profusely apologized for the miscommunication of her language barrier on the sensitive topic.
  She explained that she would never intentionally insult anyone, especially someone who had been through so much.  Our representative believes they ended the conversation on a positive note and offered to send the client a complimentary item for the inconvenience.  
  
  
  Luxury Cosmetics #** would like to thank you for your attention on this matter and we hope the BBB can see that our customers are the most important thing to our company and our employees.
  

  Customer response

  03/28/2023

   
  Complaint: 19627504
  
  I am rejecting this response because:

  I accept the sales associate's apology. However, I cannot use the products due to a skin reaction. 

  I am requesting a prepaid label to return all the products for a full refund.

  
  Sincerely,
  
  ***********************************

  Business response

  04/04/2023

  
  April 4, 2023
  
  
  We would like to thank you for allowing Impulz *** the opportunity to address the concerns that *************************************** has expressed with her purchase; invoice ****** on March 12, 2023.
  
  As a company we always strive to satisfy our customers as best as we can while still following company guidelines. As a result, ************************************* has been fully refunded. Attached is her original invoice along with the receipt showing she was fully refunded as of March 31, 2023.
  
  As a company we always strive to satisfy our customers as best as we can while still following company guidelines. We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.
  
  

  Customer response

  04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I was fully reimbursed. 

  I do, however, find their tactics and the way they hide the purchase amount to be less than honest.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order on a Mon.p.m. & requested it not ship until Thur. that same week. Tue a.m. I returned to cancel item due to it broke out my face in rash. Salon referred me to customer ser. Cust.ser. I called around 9am. was told pkg already shipped Mon. even tho I requested Thur ship date. I refused pkg. when ***** tried to del. I called my Discover Card and started a complaint. I have gone back & forth with Disc. & ***** LLC since 9/13/22 Since the sales slip had no refund printed on it I was declined my claim. I have had many back and forth convers. w/ *****. I do not have the prod. my cost was $3400.00. I can not use the product because of allergic reaction. I refused the box in Sept. ***** tried to deliver. I was just told by *****, 1/27/23 that they never got the prod. back and are filing claim with *****(4 mo after pkg refused they just "realized" they didn't get it back & they will ship me another pkg, that I don't want and can't use.I have kept notes of my convers. with them. Their salesman lied to me in the store. They are a terrible company and keep telling me lie after lie. I do not have their prod & can not use it. I just want my $3400.00 refunded. Please help me.

  Business response

  01/30/2023

  
  We would like to thank you for allowing ***** LLC the opportunity to address the concerns that Ms. ******************** has expressed with her purchases on September 12, 2022.
  
  Ms. ******************** came into our store and freely agreed to a product demonstration from our ******************. Ms. ******* made two purchases invoice #****** in the amount $216.76, and invoice #****** in the amount of $3400, acknowledging our company policy of "No Refunds. Exchanges within 14 days." clearly printed on both invoice and credit card slip.  Ms. ******* registered her Eneo Totale LED device and her Avologi Eneo Advanced Device with the manufacturer for her **************** Warranty and then requested that her products from invoice #****** be shipped to her home, which we did the following day via *****4 **** **** ****, as Ms. ******* stated, she refused her package.
  
  Ms. ******* contacted our customer service department on September 13, 2022, indicating that she no longer wanted the products, although she had registered her devices in her name with manufacturer for her **************** Warranties.  These devices are *** approved and dermatologist recommended and are beneficial to her skin, they do not cause a rash.
  
  Ms. ******* again contacted our customer service department on January 25, 2023, and requested her products to be reshipped, since the chargeback dispute was settled in our favor.  Ms. ******** products were reshipped at her request on January 26, via ***** **** **** **** and is expected to be delivered by the end of the day.
  
  ***** LLC has made every attempt to assist Ms. ******* with her order.  We offered to replace her cream with an alternate product because the devices, will not cause a rash, however Ms.******* has refused our assistance.  Again,we have reshipped Ms. ******** products as previously ordered.
  
  We hope you will see that we give our best customer care, when given the chance.

  Customer response

  01/31/2023

   
  Better Business Bureau:  I have no other choice except to receive this pkg. but I want you to know I was lied too thru this entire process since 9/12 the original date this all began. It is in the first contact letter I sent to you. This *** is not an honest company .  If I lived in ********* I would picket their store several times a week until the police made me quite.  They have used lie after lie beginning with the salesman in the salon on day one.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not happily accepted by me, but I feel I have no recourse.  I received a ***** notification that it is supposed to arrive tomorrow.  For $3,400 all I will be able to use is the two infra red wands.  Such a very big loss to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date 10/7/22 Le Savon ********** I was asked to come into the business as I was walking by. Told them I was on my way to meet people and was told it would just take a minute. Next thing **** is putting something under my eyes and then something else on my face. I kept telling her I had to leave but she just kept talking and putting stuff on my face. I finally agreed to buy some stuff which she said it would be $550.00. After she rung up my stuff and handled me the receipt the gentleman was right there and started talking and distracted me which I now I know why, so they could over charge me. $5960.90 . I see this is not the first time they have done this. I have looked at the reviews and it has happened before. The next morning my face was break out from the stuff **** put on me. I let her know that and that she over charged me and I ask to send it back and get a refund as I have not opened any of the products. She will not send me anything to return the products. She is very pushy and rude. So I have not talked to her anymore.I have called the customer service FOUR and they keep telling me they will have someone to call me back, but no call back. I have emailed the customer service and nothing back from them. I finally got a call back but they have to call me back and let me know something, still nothing. I do not have nearing $6000.00 to spend on this, I am not sure if the BBB can help me or not. I have never had this to happen.

  Business response

  11/01/2022

  
  October 20, 2022
  
  
  We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase, on October 7, 2022.
  
  **************** purchased our skin care products, and acknowledge signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. 
  
  **************** reviewed her invoice and signed before she left our store, and took all her products, products that she has in her possession and in her extensive use. 
  
  We contacted Ms. ************ on several times by phone to be able to assist her, while still following our store policy. **************** came into an agreement with our company, and she was happy with the resolution. We are always more than happy to assist her and any of our customers with any concern while we follow our company policy.
  
   We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.

  Customer response

  11/01/2022

   
  Complaint: 18194345
  
  I am rejecting this response because:  I did not come to agreement with Le Savon, I stated several time on the phone call I was not happy with what they wanted to do.  They sent me something that is still in the box that they say is a $7000.00 value.  If they did not over charge me why sent me something that is value at $7000.00.  To me that is proof they are in the wrong.  
  
  Sincerely,
  
  *********************

  Business response

  11/08/2022

  As a company we always strive to satisfy our customers as best as we can while still following company guidelines. ************************* agreed on the phone to accept our gift from the company to make her satisfied. We sent her a brand-new device from our behalf to make her happy, not because there was an overcharge. Each of our items has its price and although ************************* was satisfied with her sale at the time of purchase, we still tried to work with her at best of our ability to make things right with her. 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My husband and I were in LV for a conference he was attending. On Oct 11, 2022 I was shopping when unfortunately I allowed Le Savon cosmetic store to pull me in. (I've never allowed someone to do this me prior to this day) This business is an exploiter, they take advantage of people for their own gain. The sales person(s) are so assertive, brash, presumptuous, forceful, obtrusive, VERY PUSHY and completely relentless. After having a saleswoman put a product on my face she tore down my personal med-spa and esthetician indicating that was just topical work and my esthetician wasn't really doing anything for me. Stated that I should put my money into something that "really works". I mentioned more than once that I wanted to discuss any purchase with my husband as well as look online for reviews and ingredients, she was so aggressive, wouldn't take no for an answer. I felt intimidated and manipulated, she knew all the ways to keep me from leaving and making me feel as though I had to say yes (to something I really didn't want) when all I wanted to do was leave, research and come back if I wanted the product later. Afterwards I read other reviews, similar to my own experience, I experienced itching and a white skin color tone later that evening. I returned the next day to return all items, still in the original packing and store bag. They would not refund me, I was told and showed their credit card machine can't even do refunds without an authorization number. She gave a generic business card with a number I needed to call ************** and speak with *****. I've spoken with ***** a few times now, she has stated they will do refund me, that's their policy. No where in the store was it posted nor was I told verbally that this was a final sale and no there are no refunds. They keep telling me it's on the receipt, this of course is after you've agreed to making the purchase. I'm willing to mail items back on my own expense, I just want my money back. $1,734.08

  Business response

  10/18/2022

  October 18, 2022
  
  
  We would like to thank you for allowing Impulz *** the opportunity to address the concerns that *************************** has expressed with her purchase; invoice on October 11, 2022.
  
  We have been in contact with ***************************** and she has has been fully refunded since October 17, 2022.
  
  ***************************** came into our store and freely agreed to a product demonstration from our beauty specialist. **************************** purchased our skin care products, signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. 
  
  Impulz *** takes pride in the high quality of our products and in our customer service to each and every customer.  ********************** *** has 24 hour/7 days a week, toll free, HUMAN answering service, **************. We do our best to answer questions, address complaints, concerns or any discomfort our customers may express.  Although it is unlikely, if the customer is not compatible with our product line, we have additional product lines we can offer them as an exchange, due to the fact we are unable to receive returns at this time due to COVID-19.
  
  We were surprised to receive the notification of this dispute on behalf of ***************************, since we have fully refunded her, and was happy with the resolution.
  
   We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us.

  Customer response

  10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although I am still waiting to see the full refund on my credit card statement I do appreciate management reaching out to me and handling this in a timely manner once they got involved and I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was staying at ************ in ***** and walk by a shop called Le Savon. A woman was offering free samples of a beauty product before I could take the sample and walk away, I was in a chair with all kinds of lotions being put on my face as I kept saying that i had to go. I broke down and agreed to products that ended up costing me over $600. I had to literally run out of the store. I read all the horrendous reviews online, when I returned to my room. I was never informed that i could not return the products, it is at the bottom of my rolled up sales receipt. I tried 2 hours later. I was told that I had to call an office number and I am getting nowhere with them. I called my bank and put in a dispute. These people have to be breaking consumer laws.

  Business response

  10/11/2022

  We would like to thank you for allowing Impulz *** the opportunity to address the concerns that our customer has expressed with her purchase.
  
  ************************************* came into our store and freely agreed to a product demonstration from our beauty specialist. ***************** made her purchase,signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. 
  
  Impulz *** takes pride in the high quality of our products and in our customer service to each customer. ********************** *** has a 24 hour/7 days a week, toll free, HUMAN answering service, **************. We do our best to answer questions, address complaints, concerns, or any discomfort our customers may express.  Although it is unlikely, if the customer is not compatible with our product line, we have additional product lines we can offer them as an exchange, due to the fact we are unable to receive returns at this time due to COVID-19.
  
  All products demonstrated and sold to our clients are of the highest quality and although we are unable to receive any returns at this time due to COVID-19, we still wish to assist our customers to the best of our ability.
  
  ******************** called our customer service on September *******, and attempted to return her products, as she felt they were not for her.  We attempted to exchange any products she might not be happy with, without receiving any products back due to our COVID company policies as was explained to ****************, however she refused our assistance. We made every attempt to assist *****************
  
  **************** freely entered our establishment and experienced firsthand the results of our products, allowing her to make an educated decision,as she spent extended time with our beauty specialist.  **************** received all her products, products that she has in her possession and in her extensive use. 
  
  Impulz *** would like to thank you for your attention and assistance on this matter.  We hope you will see that we give our best customer care, when given the chance and that this purchase is valid!
  
  If Impulz *** customer service can be any further assistance,please contact us at ******************************************************* or ************.
  
  Sincerely,
  Impulz ***
  Customer Services

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi we stayed at the ******* at the ******** for the weekend and went shopping at the **********l shops as I was walking around a sales lady at the Le Savon 2 asked for me to come into the store she wanted to show me something and the salesman applied some cream to my wrinkles and it looked good my wrinkle disappeared. I went back to with my hubby to purchase the cream they charged $1200.00 and a handwritten instruction posted I misspelled words was given to me in my bag on how to use the cream. I followed the directions and it's been 4 months and this is a scam nothing has changed it doesn't look like it was at the store and the syringe that have come loose and it wasn't even filled. This store is a scam and I can't believe that the ******** allows this to happen two innocent people. It's been 4 months and I gave him a chance and now I want my money back or I will take this further. And the store that you guys have in your location should be shut down.

  Business response

  08/20/2022

  Business Response /* (1000, 5, 2022/05/19) */ We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase; invoice on January 29, 2022. Ms. ****** purchased our skin care products, and acknowledged by signing the receipt in person, with our company policy of "No Refunds Exchanged within 14 days." printed on both invoice and receipt. Ms. ****** took all her products and reviewed her invoice and signed before she left our store, products that she has in her possession and in her extensive use. We have no record of Ms. ****** contacting our 24 hours/7 days a week customer service. We are always more than happy to assist our customers with any questions and or concerns that they may have, however we were not given that opportunity. We contacted Ms. ****** on May 12 by phone, to better assist her with her BBB complaint, unfortunately we did not get a response or call back after we left a voicemail. Again, we called, and was able to spoke with Ms. Gordon on May 17; Ms. ****** refused our assistance and was not cooperative. Le Savon is more than happy to assist her with any concerns, while still following our company policies. We would like to thank you for your assistance in helping us to address our customer's concerns, our customer service is very important to us. Consumer Response /* (3000, 7, 2022/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a call from a girl name Christina like spring the situation to and she was more concerned about the vial not being full and suggested that they could send me a new one and I responded by saying that I do not want another one sent to me I want a refund cuz $1,300 doesn't come easy to people and it didn't work the way it worked in the store when they first applied it on me. She went on to say that everyone's different and it works different on everyone, I responded by saying no one ever said that at the shop and they were selling it to me. They never offered me a refund she said she was going to speak to her manager and give me a call back and never did. What they wrote was false even in the response back to the BBB. All I want is my money back and I will send them back there cream if they want oh, it doesn't work it's a scam and again people work very hard to make $1,300 and it didn't come easy. Business Response /* (4000, 9, 2022/05/27) */ We would like to thank you for allowing Le Savon the opportunity to address the concerns that our customer has expressed with her purchase; invoice on January 29, 2022. Customer service is our top priority. We strive to assist our customers to the best of our ability. We spoke with Ms. ****** and were in the process of assisting her. Ms. ****** has been taken care of and she is happy with the resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩