ComplaintsforBodyheat Tanning

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July ******* I visited the Eastern location in which I attempted To sign up for a spray tan membership. The employee had no knowledge on how to do so therefore in an attempt to get my tan before my event I paid $47 for one tan. I asked For a specific tan level and entered my room at which point I noticed A different tan level on the screen. I returned To the front desk before starting my service and requested it be changed to the one I agreed To at time of payment. The employee refused to change it at which point I requested A refund and to speak with management. The manager would not speak with me or even provide their name or contact information and said told their employee not to issue a refund because that was the tan they said I needEd to get- you do not go into the nail salon and get told what color your nails are getting painted. The front desk employee copied information from my credit card and ID into her personal cell phone at which point the police were called and police report was filed for theft and fraud. The corporate office was sent an email following the incident on the same day and has not responded. I was Forced to pay an additional $63.62 to get the tan at a different nearby location who happily gave me the level I requested

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My experience with Body Heat Tanning Corporation has been nothing short of a nightmare. Despite their supposedly accommodating policy regarding freezing accounts due to health issues, they have repeatedly failed to honor their own guidelines.In March, I reached out to request a freeze on my account due to health concerns. According to their policy, this should have been a straightforward process. However, despite assurances from their representative that my request was taken care of, I found myself charged again in April.Frustrated by this recurring issue, I called once more and spoke to ******, who assured me that the problem would be resolved and that I wouldn't be charged again. Yet, to my dismay, come ***, I discovered another charge on my account.Fed up with their incompetence, I resorted to email correspondence to create a paper trail, as their word proved to be unreliable. Despite my efforts, they still went ahead and charged my card a whopping $317 without my authorization.At this point, all I want is a refund for the unauthorized charges, and I have no intention of ever doing business with them again. It's abundantly clear that Body Heat Tanning Corporation lacks the basic competency and integrity required to deserve customers' trust and loyalty.

  Customer response

  06/20/2024

  No, I haven't received any further communication from them. I'm also still dealing with my credit card company regarding all the unauthorized charges. Dealing with this company has been an absolute nightmare.

  Business response

  06/21/2024

  Hello,  

  Client emailed on 4/28/2024 asking why her account had not been placed on freeze, prior to that day the client had not sent an email requesting a freeze which is our company policy to which the client is aware of and agreed to in her signed EFT Agreement which we have also attached. At that time we made ****** aware that we were unable to freeze her account due to her having a balance on her account of $192.18, at that time that was her balance from March 1st dues not going through and April 1st dues not going through. 

  Client has stated in her complaint above that she reached out to freeze in February, in her emails to us she stats she didn't reach out until March, After a balance had already started to build on the account. Client emailed again on 5/10/2024 asking why her account had still not been frozen, we responded letting the client know we have responded to all of her emails prior and can't not freeze/cancel an account with an outstanding balance. We left our number for the client and asked she reached out to us so we could assist her further. At that time the balance had grown to $317.27. 

  We were finally able to collect the dues on 6/6/2024. Clients account at that time terminated itself due to 3 months of rejected status. Client was aware that we were attempting to bill her going back to March. We have automated emails that go out to clients when we are unable to collect on dues we also make courtesy calls to our clients to let them know they have a balance and try to work with them on getting those balances paid. ****** was aware back in March that she had a balance of $86.09 had that been paid and the correct notice been sent we would not have grown to a balance of $317.27, instead client continued to ignore and not respond to our responses letting her know we would freeze or cancel her account all she had to do was pay her overdue balance. Client would respond back to our Courtesy Billing Emails but then not respond or reach out to us again until the next month when we weren't able to draft her account again.

  Thank you,
  Bodyheat Tanning
  *************
  
  

  
  

  Customer response

  06/21/2024

   
  Complaint: 21812512
  
  I am rejecting this response because:

  When February was ending, I asked the very nice young lady at the shop to freeze my account, but she stated that she was not able to do it there and directed me to call corporate. I made the call at the end of February, well before the new March billing cycle began. Despite following up again in March and receiving assurances that it would be taken care of, nothing was done. Frustrated by the lack of action over the phone, I began emailing to create a paper trail.
  If your company had acted on my initial request for a freeze, I wouldn't of had a balance of  $317.00 balance that has accumulated. This situation could have been avoided. It's clear to me that this company lacks integrity and doesn't prioritize its customers' concerns. Therefore, I demand a refund for the period from April to June. Once this matter is resolved, I have no intention of every doing any business with your company again.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a Groupon previously from them and the tan did not hold whatsoever was a waste of money thank God the Groupon came with too so the second time gave me a little tan. Just purchase another Groupon reading the fine print which Ive attached does not State you cannot use two or more coupons within a year. The store did not honor it after standing there for 20 minutes and Groupon did not refund me as its out of the timeframe! **************** was horrible the employee at the front desk wouldnt give me any names and should lose her job

  Business response

  04/22/2024

  Hello,

  In the fine print section of the Groupon Voucher client sent it does say: Limit one per person. This is also listed on the Groupon site when looking to purchase said Groupon, Please see attached. 

  Thank you,
  Bodyheat Tanning
  *************

  Customer response

  04/23/2024

   
  Complaint: 21539975
  
  I am rejecting this response because: one per person doesnt specify one per year either!!! Thats very misleading! 
  
  Sincerely,
  
  *****************************

  Business response

  04/23/2024

  Hello, 

  This is not an issue with Bodyheat this is an issue with Groupon. Client can reach out to Groupon for a refund, we can confirm with Groupon that services were not used. However a refund would not come from us as it wasn't purchased through us. It is also stated on Groupons site that there is a 1 per person rule, regardless if the fine print said one per person per year or just one per person this result would still be the same, client was not eligible to use a second Groupon with us at the time of purchase.

  Thank you,
  Bodyheat Tanning

• Initial Complaint

  09/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Prior to the end of August I was in the store location several times, requesting to freeze my membership before I go out of town. I work seasonally and go to school in *******. No one in the store was able to help me freeze my account. I finally emailed corporate requesting a freeze on my account until I return to *********. I spoke to corporate today and they will not freeze my account unless I pay this months membership. The woman on the phone confirmed that they will continue to bill my card and will not freeze my membership unless my balance is zero. I have been with this tanning establishment for 15 years and the corporate response is always the same ineffective and inefficient.

  Business response

  09/18/2023

  Hello,

  Clients scheduled draft date for monthly membership is on the first of each month. Client did not request account to be placed on hold until 9/1/23 making it too late to take effect until 10/1/23. Balance must be paid before any hold request can become effective. 

  Thank you,

  Bodyheat Tanning

• Initial Complaint

  08/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used body heat tanning for years. The credit card they have on file was about to expire soon (June 2023) , they contacted me to update the new expiration date, I told them Im leaving Vegas and I do not want to renew my membership. They said your account is set to be canceled. The next month I got another charge from them, I called their corporate to find out why, the lady told me not sure why but she recommended I send an email to corporate to confirm my account dont get more charges. So I emailed them a month ago letting them know about the situation and to confirm no more charges are coming my way. Sure enough a week after I got another charge from them, another $90 was withdrew from my credit card without my permission. My credit card that they have on file already expired. Theyre charging my new credit card and I never ever ever gave them the new expiration date or the security code ( the 3 digits cvv) I have no idea how the got the new infos with my consent. They owe me 2 payments and I wanted it refunded back on my credit card

  Business response

  10/18/2023

  Hello,

  Per the membership agreement all cancellations require a written 30-day notice. Client submitted email request on 7/10/23 and this set the final debit to take place 8/1/23, with available services through 8/31/2023. Please see the attached contact and our cancellation confirmation we submitted back to the client.

   

• Initial Complaint

  07/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business charged my account $93 a month for almost 2 years after refusing to cancel my account. Because I could but afford it, I told them to pause my account and keep on $5 stay and pay. They did not oblige and I went in person to talk to a representative and they still c continued charging me. Never once did I step foot into that establishment other than to put a pause on my card. When I called to refute all the charges, they told me I still owe 93 and cant cancel until paid.

  Business response

  07/19/2023

  Hello,
  Client signed up on the current membership on 2/21/23 and as stated in the signed contract there are a minimum of 10 automatic debits before any changes can be made to the account. Client requested a freeze on 10/4/21 and we explained that the minimum 10 debits had not been completed so we would not be able to process the request. Client then requested a freeze on the account on 5/1/23, but did have a blance due from the 4/15/23 payment being unable to process. The $5 freeze fee for 5/15/23, 6/15/23 and 7/15/23 were also unable to process. The current balance due on the account is $148.79.

  Thank you,

  Bodyheat Tanning

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was overcharged in my final month of membership and have sent two emails requesting an explanation. They have not responded to my two email attempts and have not refunded the overcharge.

  Business response

  07/07/2023

  Hello,

  the client was drafted the monthly dues of $81.27, along with the May $29 annual fee for a total of $110.27 on 5/1/23.

  Thank you,

  Bodyheat Tanning

  Customer response

  07/07/2023

   
  Complaint: 20214144
  
  I am rejecting this response because:  I cancelled my membership prior to the annual fee assessment.  Why would I pay an annual fee for a membership that I cancelled?  I have asked this question repeatedly and still have not received an answer.

  The business simply quoted what they charged me.  Im asking why I was charged an annual fee for a membership I cancelled?
  
  Sincerely,
  
  *********************

  Business response

  07/18/2023

  Hello,

  We have explained that per the contract terms which the customer can refer to that there will be a May $29 annual fee and all cancellations require a written 30 day notice. 

  Thank you,

  Bodyheat Tanning

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would have been trying to change my membership from VIP to Mega level 4. I have contacted corporate numerous times and they will not respond. The billing cycle is coming to an end and I do not want to be charged.

  Business response

  06/07/2023

  Hello,

  This had been completed for the member prior to the billing cycle.

• Initial Complaint

  05/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to cancel my membership May 1st before my membership was due on the 15th but was told there was a 30 day cancel notice. Not ideal since I didn't know this but okay. They took $62.76 out for my payment on the 15th. I called ************** and they advised me that there is an annual fee that I was not aware of. They say their annual fee is $29.99 but I was charged $32.07 more than what my membership is. The woman I spoke to (*****) advised me that there was no digital contract on file and thats why I didn't know about the fees or cancellation notice. She also advised me my last release was signed in 2015 and there is no current documents on my account and to reach out to corporate. I called corporate and spoke to ******* on the 16th. She also confirmed there was no digital contract and assured me she would look at the physicals to see if they had one filed. I explained that I did not sign anything when signing up and felt very bamboozled. She assured me she would call back in 48 hours with a resolution that worked for both of us if there was no contract on file. I have called daily after the 48 hours and my calls have been missed or sent to salons. I finally got ******* on the phone today and she said she passed this case along to her manager who is out for an emergency this week. I asked why wasn't this resolved last week and she got VERY sarcastic and sassy with me. Speaking over me and not hearing what I had to say. She told me there is nothing they can do and no refunds will be made. This is not my fault and it's not my fault there is no contract on file. I did not agree to an additional $32.07 being charged to my card. This is fraudulent at this point since I do not have a signed agreement with them. If this is not resolved, I will be discussing this with my bank as an unverified overcharge.

  Business response

  06/06/2023

  Hello,

  All cancellations require a written 30 day notice, and all accounts are charged a $29 annual fee in may.

   

  Customer response

  06/07/2023

   
  Complaint: 20101980
  
  I am rejecting this response because I have not heard back from corporate management regarding my contract. If I was never advised of any fees or signed a contract the additional $30 should be void. Please advise if anyone has located a physical contact since there is no digital.
  

  Business response

  06/13/2023

  Per the signed membership agreement, it states that the specified membership client entered into would have a $29 annual fee in May while the account is active.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 4th. I visited the Sahara location to give my new debit card to the company as my old one was lost. When I paid, I found out that I had a late fee, as well as a mystery annual fee, the late fee, was removed, however, when I asked about the annual fee, which I was never informed about, I got a runaround from ******, the manager, who happened to be on the phone via FaceTime with the newer employee, who didnt really know what to do about the situation. This is not the first time I was not shown documentation, illuminating what I was signing for.Before I signed my credit card receipt to pay for my monthly dues and a surprise annual fee. I asked for a document to show what I was signing for since when I signed up for my membership I was never shown one, and I had no idea I was signing a ******************************************************************************* so I learned from my last visit on Thursday; they do not show people what they are signing - they just asked them to sign the digital signature pad, which, of course, misleads many people into ending up signing contracts they would not have otherwise signed. This is something that I have addressed with a company in a previous email which I will attach, which, by the way, went unanswered by corporate.When I expressed that I was uncomfortable signing for a nearly $100 purchase without seeing what I was signing for, I was told there was no way for me to get a more detailed receipt even though just before that I was told I would be able to receive one. When I stood up for my rights as a consumer, I was told if I didnt just sign the paper or stop complaining basically I would be asked to leave the salon.; I have this recorded on video which I will share if needed. At this point because of the principle of the matter; I was deeply offended by the way I was treated last Thursday. I dont want anyone else to have to go through the same issues that Ive had with body heat tanning here in *********.

  Business response

  05/18/2023

  Hello,

  Customer was able to view agreement before choosing to sign to the terms. Annual fee is clearly stated on the agreement and we would not be able to issue credit or a refund. If client would like a copy of the agreement for further review we will be able to provide that upon request. 

  Customer response

  05/18/2023

   
  Complaint: 20025823
  
  I am rejecting this response because: I was never shown the agreement. They do not show the contract you are signing. When I spoke with someone at corporate, she stated that oftentimes, employees are teenagers and this is their first job and they sometimes forget to show the "laminated sheet from behind the counter" which, apparently serves as a legal and binding contract. This is apparently supposed to take place after they describe the tanning packages before customers sign a BINDING AGREEMENT on a digital signature pad. This is unacceptable, somewhat sneaky, and definitely bad business practice. 

  Also, the poor treatment I was the recipient of in the salon is not addressed herein. I sent Body Heat Corporate the recording of the aggressive comments made to me by one of their managers.

  
  Sincerely,
  
  ***********************

  Business response

  06/06/2023

  Customers sign the agreements acknowledging all terms and conditions. All terms and conditions are clearly listed on these agreements.

  Customer response

  06/06/2023

   
  Complaint: 20025823
  
  I am rejecting this response because: I was never shown the agreement. 
  
  Sincerely,
  
  ***********************

  Business response

  06/13/2023

  The member signed the agreement, acknowledging all terms. This is why we have members sign so they acknowledge that they agree to all terms. 

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