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          Find a Location

          ZLINE Kitchen and Bath, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileZLINE Kitchen and Bath, LLC

            Appliance Sales
            Multi Location Business
            BBB accredited business

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning significant damages and significant injuries as a result of using ZLINE’s recalled products. On 03/13/2023 and 12/04/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has responded and their response was presented to our Board of Directors. On 2/7/2024, the BBB Mountain West Board of Directors determined that ZLINE is working within the recall guidelines and in collaboration with CPSC. Moving forward, ZLINE states that registered repair cases will be administered within a 2-3 week turnaround time.

            Contact Information

            350 Parr Cir

            Reno, NV 89512-1004

            Visit Website
            Email this Business
            (614) 777-5004

            Business hours

            Closed
            Business Hours
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:30 AM - 5:30 PM
            8:00 AM - 4:00 PM
            Closed
            Closed

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            Customer Reviews

            1.06/5

            Average of 119 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            244 complaints closed in last 3 years

            90 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/31/2021

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Appliance Manufacturing / Marketing and Distribution / Luxury Ranges, Range Hoods, Sinks, Dishwashers, Microwaves and Faucets

            Business Details

            This is a multi-location business.

            Find a Location

            ZLINE Kitchen and Bath, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              350 Parr Cir, Reno, NV 89512-1004
              Email this Business
              BBB File Opened:
              2/9/2021
              Years in Business:
              18
              Business Started:
              1/30/2006
              Business Started Locally:
              1/30/2006
              Business Incorporated:
              9/6/2013
              Accredited Since:
              3/31/2021
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Z Line Kitchen and Bath
              Related Businesses
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:30 PM
              T:
              8:30 AM - 5:30 PM
              W:
              8:30 AM - 5:30 PM
              Th:
              8:30 AM - 5:30 PM
              F:
              8:00 AM - 4:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Andrew Zuro, President/Owner
              • Mrs. Brit Angelesco, Executive Director
              Contact Information

              Principal

              • Mr. Andrew Zuro, President/Owner

              Customer Contact

              • Mr. Andrew Zuro, President/Owner
              Additional Contact Information

              Fax Numbers

              • (614) 453-5726
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              244 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/18/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              New ZLINE 36" 28.9 cu. ft. Standard-Depth Refrigerator with Water Dispenser, Dual Ice Maker in Stainless Steel was purchased by the builder of our home in 2024. We moved into the home in June 2024 and noticed that the ice maker causes constant dripping from the dispenser to the point where it pools, then dripping down to the kitchen floor.Z-line was contact by phone multiple times to no avail. Then I began communicating via email on July 5, 2024. The ticket number they gave me via email for this issue is SO # *******-1. I have emailed them every 3-4 weeks since then and they have still not resolved the issue. It appears they are just delaying it until the warranty is no longer valid to avoid having to fix the issue. They should be downgraded in the BBB rating for the quality of their product but more so for their substandard customer service. Other customers should be aware so they can avoid buying from Z line. Sincerely, ****** *******
              Read More
              Read 243 More Complaints

              Customer Reviews

              119 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Emily S

              11/18/2024

              In less than a year of using it the bottom heat element burnt out. I called and got *** a new part. I had to find a repair man. After calling over ****************************************************** He was hesitant as he hates Zline. Well he installed it and it broke within 30 minutes, not only did the replacement heat element break the whole oven broke. The replacement part was 'faulty' according to CS. So they ***d me another heat element and now a thermostat which I was told would fix the problem. They finally agreed to cover me under warranty and ***d someone to repair it instead.Finding someone willing to repair it took two weeks and the repair company they got they had to beg to come out bc they hate Zline. The guy came to fix it and not only did it not work but they had absolutely no clue what was wrong with it. And the owner of the repair company couldn't tell me the issue. The repair company contacted Zline to ***d a third set of parts one of the parts being another thermostat be the one they ***t me may have been faulty.Two faulty parts, two different shipments. Zline decided to ***d the third package not only snail mail but it was coming from *********** and took A WEEK to leave their facility. I live in ********** so *********** isn't fast shipping. Not only that once the repair guy left it broke more, now one of the burners only turns on about half the time At this point I'm FUMING. l've been so nice so patient with all of this. I own a business the requires the use of my stove to afford things like Christmas for my family as l'm a stay at home mom. So 6 weeks without my oven is already detrimental for my family but now I have to wait longer and no one can guarantee these parts will even work. I called to see if they could offer a partial refund. With Black Friday coming up I want to utilize the sales and potentially replace it. I was told they are going to do everything to attempt to fix it but it's already been six weeks and three different parts
              Read 118 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.