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Find a Location

Destination Kia has 1 locations, listed below.

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    Business ProfileforDestination Kia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    760 Central Ave, Albany, NY 12206-1600
    BBB File Opened:
    7/7/2014
    Years in Business:
    19
    Business Started:
    6/1/2005
    Business Started Locally:
    6/1/2005
    Business Incorporated:
    6/1/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Fax Numbers

    • (518) 591-0753
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daniel S

    1 star

    09/14/2024

    I had my 2014 in for a recall and inspection. I asked them first to do the recall to see if the check engine light went off before doing the inspection. They pulled my admittedly long overdue inspection sticker. Then they called me with thousands of dollars of work and totally flat out lied. One simple example was I believe $700 dollars or so for the entire wiring harness and light fixtures and sockets for my license plate bulbs. We were in the middle of a lot going on at home and I had let things lapse. I told them don’t touch it. I believe the emergency brake cable was not holding and that was new cables throughout, another $900. It added up to 2 or 3 grand. I have the initial estimate in the car. My 2 license plate bulbs were blown, no other issue. $5, then I replaced 1 cable for emergency brake, $175 bucks or so. He admitted the tech lied Then I had to inform them that the codes showing up after the recall were related to the recall. The 1.6 engines were seizing, throwing rods etc and destroying cat convertor. Jim played dumb and looked into it. I was right. I did have a bad oxygen sensor and Of course the flex pipe between the manifold was “totally rotted and the oxygen sensor was hopelessly seized in it” I ate that $700 part but asked for the part. I finally got around to finding my 22mm oxygen sensor sockets and just used my small impact tool and took it right out. No rot in the flex joint. I took a video to prove it. I am still contemplating legal action but I know how they lie. Their service dept is like a chop shop. Replacing entire systems or parts,.worst I have ever run across and wouldn’t trust them with anything I could have been into 3 1/2 to 4 grand. I ended up spending under $200 and got it inspected elsewhere at a reputable small shop. They soaked me for $750 or so when it should have been only the oxygen sensor for 150 or so I finally got around to writing this. All documented, pictures, video etc Brutal Would leave zero stars if possible

    Local BBB

    BBB of Upstate New York

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