Business ProfileforPalletfly

I ordered a large quantity of products from them. Previously they have accepted individual box labels for shipping to amazon. This time they were willing to only accept pallets. I let them know almost each day for over a month amazon would not approve that for me. I also let them know I was going through medical conditions and I was a small business owner with disabilities. This is the only warehouse I have worked with that has changed the policy of only accepting pallets. Previously with a larger order, I was able to ship with boxes without pallets. Since I didn't do it their way, they stated "We also offered you the option to take the shipment to your location, but unfortunately, due to prolonged delays and multiple warnings, the warehouse has had to dispose of the order." Why do I want to pay for shipping twice when Amazon ships my products for me? After I looked at the price to ship it to me it was triple the price of shipping it to Amazon when I had an approved way to ship. I had a way to ship my products but a few boxes. I told them they could donate those few boxes to local chairty instead of disposing of them. I know they didn't dispose my products. I know they simply placed those products on the shelf and resold them. That is an option they have if you decide you don't want the product and they charge you a fee for that. Or if they did, that is a huge waste for our environment. They also won't call you to work out concerns. The only way to communicate is via email which tone and concerns can be lost in email. Sometimes it's easier to pick up the phone and resolve a situation than going back and forth weeks a time trying to resolve something.

Dear *** **,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you have faced.We understand your concerns regarding the change in our shipping policy. Our primary goal is to comply with ******************** requirements and to ensure that shipments are processed efficiently and securely. While we previously accepted individual box labels, you repeatedly sent us box labels with no shipping labels. We were unable to ship your order without shipping labels.We sympathize with your medical condition and your challenges as a small business owner. Throughout this process, we tried to offer alternative solutions, including providing a quote to ship the goods directly to your location. We also advised you on multiple occasions that we cannot override the warehouse requirements, Amazons system or their shipping requirements.Regarding communication via phone, this would not resolve this issue. We were in constant contact via email for nearly 2 months every single day and responded to every question you asked.We made many attempts to contact you via email to resolve the issue and advised you of the storage charges that accrued due to the delays. Unfortunately, the prolonged delays and lack of response forced us to dispose of the goods as per our policy. We offered to donate the goods to a local charity, but the situation required timely decisions that were not met.We regret any distress this has caused and are committed to learning from this experience to improve our services. If you have any further questions or need additional assistance, please do not hesitate to reach out.Thank you for your understanding.