Business ProfileforEternate

This company is intentionally deceptive in their return policy to systematically generate revenue from consumers.Eternate advertises a 30-day no worry, no charge return policy on their website. However, they hide in the "Home Try On Kit" that that item does not get covered by their policy. They intentionally leave that item off of the "Non-Returnable Items" list.Only came to find this out AFTER I tried to initiate a refund and they told me to keep the try on kit (brass rings that I don't want anything to do with). Only after prodding for when I could expect my refund did they tell me that I had to buy a ring from them first in order to get my money ******* intentionally withhold this information from the refund policy and create an item-specific policy documented elsewhere is clearly an act to deceive the consumer. Any reasonable consumer reads the refund policy for a company and would understand it to apply to any purchases from the company. Their documented return policy was the reason I felt comfortable purchasing the home kit in the first place. Had I known it was non-refundable and Id be stuck paying $50 for rings I have no interest in owning, I never would have purchased it. Eternate is completely and intentionally misleading to the consumer to hide an item-specific return policy in one sentence and purposefully exclude it on the refund policy. Eternate is systematically baiting people to get a home try on kit and generating revenue by omitting the non-refundable fine print about the kit from their return policy. They are coercing consumers into purchasing unwanted product by stating a misleading refund policy, a practice clearly meeting all standards defined as Unfair, Deceptive, or Abusive Acts by the ******* forewarned, this company is deceptive and their customer service is trash.