Business ProfileforLorena Canals

Unhelpful and seems to only care about money.I reached out to them for help with my order through Nordstrom of one of their rugs.********* did send me a Lorena Canals rug but it was not the correct style. I returned it immediately and Nordstrom has given me a variety of reasons why they won't refund me including, the rug looks worn, not right item...I called Lorena Canals to help support me wiht this issue and they were anything but empathetic or willing to assist.You see, their rugs are made differently. They have different textures, loose thread like designs and such. MY STRONG belief is that Nordstom returns thought this rug looked worn or used because of their different designs. We opened the box and sealed it back up knowing right away it wasn't the correct color or size of the rug we ordered. I didn't look at it in depth but it did not appear worn BUT IT was the incorrect item.all I am asking is for them to help me since this is a $375 rug.I filed a police report against ********* and called my bank in the meantime but how difficult is it to help one of your customers with a order issue by reaching out to Nordstrom.I imagine they don't know the details of your rug designs like you do.This is unfair and horrible service by both parties and I won't rest until I am refunded in full I might never order another Lorena Canals rug after this either as what kind of company refuses to help in a situation like this?The site won't let me put in the order numnber so I have to redact it. Order number:Order date: 06/07/2024 Items on the way PRODUCT IMAGE Lorena Canals Pine Forest Washable Cotton Rug BROWN ****** **** One ****