Business ProfileforCertified Chimney Service Inc.

I called this company to replace an insert in my fireplace when they came they took out the insert and then realized that the new insert was cracked so they told me that the new one would be in on Monday a whole week went by. I called and spoke to ******, the manager she told me that it never comes in that quick and that she would call and find out when the estimated being delivered she never called I called back asked for her again and I told her we use our fireplace a lot and we would like to have the holidays I wish the guys didnt take out the old before checking the new and she kind of mocked me by going awe im a crybaby about my fireplace again. She told me she would find out when were gonna get it and that she call me back four days later I call back and now Im mad because she doesnt call back and anytime you wanna talk to her shes never available so I said well we give you our money so I want the money back so you can figure out where our fireplace is, she got nasty and told me I cant have it both ways and she was disrespectful so at two phone calls she finally decided to give me my money back. This is not the kind of place people should do business with they mock you when youre upset, they dont call back they dont follow through poor business. I know how they have an A+ .